Safe Outdoor Space supervisor 2nd shift

Keys to Change; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid holidays

Flexible schedule

Job summary

Keys to Change is seeking a 2nd Shift Supervisor for our Safe Outdoor Space program in Phoenix, AZ. This role will lead shelter operations, manage a team, and coordinate participant services to ensure safety and compliance. The ideal candidate will have at least 3 years in a social service setting and excellent communication skills.

The position offers a competitive benefits package and will allow you to contribute directly to ending homelessness in Maricopa County.

Qualifications

• Minimum of 3 years’ experience in a social service or human service setting.
• Experience in training, supervisory, and staff mentorship required.
• Ability to communicate effectively with diverse participants.

Responsibilities

• Oversee daily shelter operations during second shift.
• Supervise a team of 9 staff members.
• Maintain accurate data reporting and compliance.
• Coordinate with city officials regarding program needs.

Skills

Communication skills

Team leadership

Problem-solving

Data management

Education

Bachelor's degree (preferred)

Job description

Are you ready to change lives together? Join the Keys to Change team! From the front lines to the back office, our mission to end homelessness is only possible through the hard work, talent, and expertise of our diverse and dynamic staff.

A career with Keys to Change is an opportunity to be the difference you want to see in the world. We offer a competitive total compensation package including medical, dental, life, paid holidays, vacation and personal time, and the satisfaction of giving hope and transforming lives.

Find your fit – let’s change lives together.

Keys to Change is activating a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the clients we serve. Beyond “prerequisites” and “minimum qualifications,” your unique combination of passion, lived experience, and/or education/work history may make you the perfect fit for Keys to Change.

Location: Phoenix

Job Id: 150

# of Openings:1

Become a Part of Something Big!

At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes.

We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change.

Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

Position Summary

The Safe Outdoor Space (SOS) 2nd Shift Supervisor is responsible for overseeing daily shelter operations during second shift hours, ensuring a safe, organized, and compliant environment for participants and staff. This role provides direct supervision to staff, coordinates participant services, maintains accurate data and reporting, and serves as a key liaison between the organization, city officials, and community partners.

Essential Functions

Program Operations & Participant Coordination:

• Oversee and coordinate all participant intakes and exits, ensuring accuracy and compliance with program guidelines
• Maintain and update the participant list, ensuring real-time accuracy of census data
• Track and maintain daily participant count spreadsheets and nightly census reporting to partners
• Participate in campus appeals processes and support participant-related decisions
• Collaborate with city and CBI partners regarding participant case management needs
• Supervise and provide leadership to a team of 9 staff members during second shift
• Schedule staff and assign coverage for all SOS operational stations
• Conduct at least monthly 1 on 1 Paycor documented supervisions to your assigned staff
• Respond to radio calls and manage on-site incidents in real time
• With the Program Manager, issue disciplinary actions for staff and participants as needed
• Review, verify, and approve second shift staff timecards by the due date
• Edit, upload, and distribute incident reports in a timely and accurate manner
• Coordinate and staff incidents with city officials and CBI partners
• Ensure all incidents are documented in accordance with organizational and regulatory standards

Data Management & Reporting (with Program Manager):

• Maintain, clean, and audit program data to ensure accuracy and compliance
• Run reports regularly and verify data integrity
• Manage City and Keys reporting requirements
• Track census data and submit nightly reports to community partners

Administration & Logistical Duties (in coordination with 1st, 3rd and Program Manager):

• Order, track, and manage meal distribution; submit monthly logs to finance
• Order program supplies as needed and maintain inventory
• Oversee and confirm proper bin disposal processes
• Request and manage flex funds in alignment with program needs

Partnership & External Coordination:

• Serve as a liaison with city officials and CBI representatives
• Attend regular meetings with city and partner agencies
• Provide site tours to outside agencies as requested by the city
• Coordinate with city officials and vendors regarding facility repairs and maintenance

Additional Duties:

• Participate in campus events and support operations as needed
• Assist with special projects, including training initiatives and cross-functional support
• Perform other duties as assigned to support program success

Minimum Qualifications

Minimum of 3 years’ experience in a social service or human service setting. Minimum 3 years’ experience in training, supervisory and staff mentorship. Must be able to effectively communicate with participants from diverse backgrounds, including those who are experiencing mental health, substance use, traumatic, and medical barriers; and must model effective engagement strategies.

Must be able to professionally communicate and maintain productive relationships with colleagues and partner agencies; work in a fast-paced environment; work as part of a team & independently; use sound judgement; demonstrate personal responsibility and integrity; show initiative; and an ability to work interconnectedly. A sensitivity to cultural diversity and lifestyle differences is essential.

A bachelor’s degree may be required for this position; however, stronger supervisory or prior experience will be considered.

Required Functional Abilities

• Effective written and verbal communication skills (Spanish a plus).
• Visual acuity is sufficient to maintain system of records and reports containing computer-generated and handwritten documents.
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgement.
• Mobility is sufficient to conduct regular duties within a normal office environment.
• Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.
• Present a valid fingerprint card on the first day of employment.

Using the Power of Collaboration to Create Solutions to End Homelessness

Values

We are guided by our belief in dignity, diversity, innovation, creativity, empowerment, community, responsibility, and collaboration.

Phoenix Location

Key Campus
204 S. 12th Avenue
Phoenix, AZ 85007
[phone]

Equal Employment Opportunity Statement

Keys to Change will recruit, hire, train, and promote persons in all job titles without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other statuses protected by applicable law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, social and recreational programs will be administered in accordance with the principles of equal employment opportunity.