Fundraising Database Specialist

Keys to Change; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Life insurance

Paid holidays

Vacation and personal time

403b plan

Flexible schedule

Job summary

Keys to Change in Phoenix seeks a Fundraising Database Specialist to own the donor database, ensure data integrity, and support fundraising communications and reports. You will work closely with the Development Manager to improve donor stewardship and drive fundraising campaigns with accuracy and collaboration.

The ideal candidate has nonprofit donor database experience, strong Excel skills, and attention to detail, with the ability to balance routine processing and data analysis in a

Qualifications

• Bachelor’s degree or equivalent with relevant nonprofit experience.
• 1-3 years nonprofit fundraising operations or donor database experience.
• Experience managing a CRM and gift processing, data integrity, and reporting.
• Certification in Virtuous CRM within 90 days of hire.

Responsibilities

• Manage CRM donor database, including donations, receipting, and acknowledgments.
• Oversee data migrations, input donor data, and data health.
• Digitize donor documentation for accessibility and ease of use.
• Generate donor reports and reconcile with finance.
• Support donor communications for campaigns and events.
• Assist with setup, execution, and volunteering at events.

Skills

CRM management

Data integrity

Donor reporting

Microsoft Excel

Communication skills

Attention to detail

Project coordination

Education

Bachelor’s degree

Tools

Virtuous CRM

Microsoft Office

Job description

Are you ready to change lives together? Join the Keys to Change team! From the front lines to the back office, our mission to end homelessness is only possible through the hard work, talent, and expertise of our diverse and dynamic staff.

A career with Keys to Change is an opportunity to be the difference you want to see in the world. We offer a competitive total compensation package including medical, dental, life, paid holidays, vacation and personal time, and the satisfaction of giving hope and transforming lives.

Find your fit – let’s change lives together.

Keys to Change is activating a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the clients we serve. Beyond “prerequisites” and “minimum qualifications,” your unique combination of passion, lived experience, and/or education/work history may make you the perfect fit for Keys to Change.

Location: Phoenix

Job Id:161-183

# of Openings:1

Become a Part Of Something Big! At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes. We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change. Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

I. Summary

The Keys to Change Fundraising Database Specialist is responsible for the day‑to‑day management, accuracy, and integrity of the organization’s donor database. In a nonprofit setting, this role serves as the primary owner of fundraising data—ensuring that all gifts are processed correctly, donor records are complete and up to date, and staff have reliable information to support fundraising, stewardship, and reporting.

This position works closely with the Development Manager and development team to support donor communications, events, and campaigns. The ideal candidate is highly organized, detail‑oriented, calm under pressure, and comfortable balancing routine processing with analytical and collaborative work as assigned.

General assistance for in‑kind donation resource development and events are included in this role, including assisting with Project Connect and other events, donor stewardship, requesting in‑kind donations from community businesses, and day‑to‑day Development operations.

II. Essential Functions

1. Manage CRM donor database, including tracking cash (and equivalent) donations, ensure proper receipting and mail acknowledgements.
2. Manage data migrations and infrastructure, including inputting donor‑related data, maintaining data health through reconciliation.
3. Digitize and organize donor documentation to ensure records are complete and easily accessible.
4. Process and track donations from multiple sources, including online platforms, mail, events, workplace giving, and matching gifts, ensuring timely and accurate acknowledgment.
5. Communicate with donors to facilitate taking gifts over the phone, in person, and at special events.
6. Monitor workplace giving to ensure donors receive proper credit for gifts and verify donations so that matching gifts can be obtained.
7. Send acknowledgment cards for all in memory or in honor of donations.
8. Facilitate donor communications as directed by Development Manager.
9. Generate donor reports, including but not limited to donor trends with development team, and reconciliation reports with finance department.
10. Assist with setup, breakdown, and execution of volunteer and fundraising events - including Annual I Am Home Breakfast, Project Connect and other corporate volunteer events.
11. Oversee volunteers at volunteer and fundraising events at the direction of event lead.
12. Seek and develop new in‑kind donor relationships at the direction of the Development Manager. Build and maintain relationships with in‑kind donors.
13. Responsible for attending weekly team meetings and other trainings as assigned.
14. Other duties as assigned.

III. Required Qualifications

• Bachelor’s degree from an accredited college or university, or equivalent combination of education and relevant professional experience.
• 1-3 years of experience in nonprofit development operations, fundraising administration, or donor database management.
• Demonstrated experience managing a fundraising or CRM database, including gift processing, data integrity, and reporting.
• Experience with Virtuous CRM (Certification required within 90 days of hire).
• High proficiency with Microsoft Office (Excel, Word, Outlook); comfort working with spreadsheets, reports, and data exports.
• Exceptional attention to detail, strong organizational skills, and ability to manage multiple priorities and deadlines.
• Proven ability to work independently while collaborating closely with a small, mission driven team.

IV. Required Functional Abilities

1. Superior written and verbal communication skills (Spanish a plus).
2. Demonstrated ability to communicate effectively and professionally with staff, clients, and external contacts.
3. Visual acuity sufficient to maintain system of records and reports containing computer-generated and handwritten documents.
4. Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment.
5. Mobility sufficient to conduct regular duties within a normal office environment.
6. Ability to lift at least 25 pounds in order to safely manage donations, office supplies, and equipment.
7. Ability to use stairs and work outside in extreme weather.

Using the Power of Collaboration to Create Solutions to End Homelessness

Values:

We are guided by our belief in dignity, diversity, innovation, creativity, empowerment, community, responsibility, and collaboration.

Phoenix Location:

Key Campus
204 S. 12th Avenue
Phoenix, AZ 85007
[phone]

Equal Employment Opportunity Statement

Keys to Change will recruit, hire, train, and promote persons in all job titles without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other statuses protected by applicable law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, social and recreational programs will be administered in accordance with the principles of equal employment opportunity.