Youth Outreach Coordinator

Keys to Change; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid holidays

Vacation time

Personal time

Job summary

Keys to Change in Phoenix, AZ is seeking a Youth Outreach Coordinator to lead outreach efforts for 18–24-year-olds experiencing homelessness across Maricopa County. The role combines field work with collaborative planning and data-informed practices.

You will partner with staff and community partners to coordinate daily activities, manage a small caseload, and drive housing-focused solutions. The position emphasizes human-centered care, trauma-informed approaches, and strong relationships.

Qualifications

• Minimum of two years of experience in street outreach, intensive navigation or case management, youth services, homelessness services, or a related human services field.
• Experience working with young adults, people experiencing homelessness, or populations navigating complex systems.
• Experience coordinating services, facilitating collaborative meetings, supporting peers or colleagues, or working across multiple programs or organizations.
• Strong knowledge of community resources and service systems within Maricopa County.
• Ability to build and maintain effective relationships with young adults, community partners, and youth-serving organizations.
• Strong problem-solving, organization, communication, facilitation, and relationship-building skills.
• Ability to manage competing priorities while maintaining focus on client and program outcomes.
• Ability to work effectively with young adults experiencing behavioral health, substance use, trauma, medical, family, or other complex challenges.
• Commitment to human-centered service, equity, collaboration, data-informed decision-making, and practical solutions that help end homelessness.
• Must possess a valid Arizona Level One Fingerprint Clearance Card.

Responsibilities

• Serve as the working lead for daily Youth Outreach activities with the Regional Outreach Manager.
• Support problem-solving and share effective practices with Youth Outreach Specialists.
• Identify and overcome barriers to shelter, housing, benefits, employment, education, healthcare.
• Maintain a smaller caseload and conduct community-based outreach, navigation, advocacy, and housing-focused problem-solving.
• Organize and facilitate regular Youth Case Conferences.
• Develop and maintain connections with youth-serving systems and organizations.
• Complete required coordinated entry, vulnerability, eligibility, and program assessments.
• Coordinate referrals and warm hand-offs to services.
• Build partnerships to strengthen referral pathways and collaboration.
• Maintain timely HMIS documentation and track client progress and outcomes.
• Support grant deliverables and program performance measures.
• Provide trauma-informed, harm-reduction, and youth-responsive practices.
• Safety and de-escalation in community settings.
• Other duties as assigned.

Skills

Outreach Coordination

Case Management

Youth Services

Community Partnerships

Communication

Trauma-informed care

Advocacy

HMIS

Tools

HMIS

Job description

Are you ready to change lives together? Join the Keys to Change team! From the front lines to the back office, our mission to end homelessness is only possible through the hard work, talent, and expertise of our diverse and dynamic staff.

A career with Keys to Change is an opportunity to be the difference you want to see in the world. We offer a competitive total compensation package including medical, dental, life, paid holidays, vacation and personal time, and the satisfaction of giving hope and transforming lives.

Find your fit – let’s change lives together.

Keys to Change is activating a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the clients we serve. Beyond “prerequisites” and “minimum qualifications,” your unique combination of passion, lived experience, and/or education/work history may make you the perfect fit for Keys to Change.

Position:Youth Outreach Coordinator

Location: Phoenix

Job Id:166

# of Openings:1

Summary

The Youth Outreach Coordinator serves as the working lead for Keys to Change’s Youth Outreach efforts serving young adults ages 18–24 who are experiencing homelessness or housing instability across Maricopa County.

Working in partnership with the Regional Outreach Manager, Youth Outreach Specialists, and community partners, the Coordinator helps organize the daily work of the Youth Outreach Team, supports strong outreach practice, coordinates complex cases, leads youth case conferencing, strengthens community partnerships, and helps drive progress toward ending youth homelessness.

The Youth Outreach Coordinator continues to participate directly in outreach and maintains a smaller caseload of young adults, providing housing-focused navigation, advocacy, and problem-solving while helping ensure the broader team’s work remains coordinated, human-centered, data-informed, and focused on measurable outcomes.

This position provides functional leadership and coordination but does not have formal supervisory authority.

Essential Functions

Serve as the working lead for daily Youth Outreach activities by helping coordinate outreach priorities, field activities, emerging needs, and team workflows in partnership with the Regional Outreach Manager.

Staff Practice Support

Serve as a resource to Youth Outreach Specialists by supporting problem-solving, sharing effective practices, assisting with complex situations, and helping strengthen consistent youth outreach and housing-focused approaches across the team.

Housing-Focused Problem Solving

Work with young adults, Youth Outreach Specialists, and community partners to identify and overcome barriers to shelter, housing, benefits, employment, education, healthcare, and other resources that support housing stability.

Direct Outreach and Client Services

Maintain a smaller caseload of young adults experiencing homelessness and participate in community-based outreach, navigation, advocacy, documentation support, warm hand-offs, and housing-focused problem-solving.

Organize and facilitate regular Youth Case Conferences

Organize and facilitate regular Youth Case Conferences with Keys to Change staff and community partners. Support collaborative problem-solving, clarify next actions, identify resources, and help move complex cases toward resolution.

Youth-Specific Systems Coordination

Develop and maintain connections with youth-serving systems and organizations, including foster care and DCS-related resources, DES, education, employment, behavioral health, housing, shelter, benefits, and other community services.

Assessment and Service Planning

Complete required coordinated entry, vulnerability, eligibility, and program assessments in accordance with current system requirements. Work with young adults to establish clear next steps based on their needs, strengths, goals, and available resources.

Resource Navigation and Warm Hand-Offs

Connect young adults to appropriate programs and services, coordinate referrals, advocate alongside clients when barriers arise, and support successful transitions between providers.

Community Partnerships

Serve as a key point of coordination between Keys to Change and organizations serving young adults experiencing homelessness. Build relationships, improve referral pathways, identify system gaps, and strengthen collaboration across youth-serving systems.

Data Quality and Outcomes

Maintain timely and accurate HMIS documentation and support the use of quantitative and qualitative data to track client progress, identify barriers, understand outreach trends, and improve youth homelessness outcomes.

Program and Grant Coordination

Work with the Regional Outreach Manager, Compliance team, and other appropriate staff to support grant deliverables, reporting requirements, program performance measures, and other contractual expectations.

Human-Centered and Youth-Responsive Practice

Provide services using trauma-informed care, harm reduction, progressive engagement, motivational interviewing, low-barrier practices, and developmentally appropriate approaches that respect youth voice, choice, dignity, and autonomy.

Safety and De-Escalation

Use sound judgment, situational awareness, professional boundaries, and de-escalation techniques when responding to challenging or rapidly changing situations in community settings.

Identify recurring barriers, service gaps, and emerging trends affecting young adults experiencing homelessness and work with the team, leadership, and community partners to develop and test practical solutions.

Other Duties

Perform other duties as assigned that support the goals of the Regional Outreach Team and Keys to Change’s mission to create solutions to end homelessness.

Minimum Qualifications

• Minimum of two years of experience in street outreach, intensive navigation or case management, youth services, homelessness services, or a related human services field.
• Experience working with young adults, people experiencing homelessness, or populations navigating complex systems.
• Experience coordinating services, facilitating collaborative meetings, supporting peers or colleagues, or working across multiple programs or organizations preferred.
• Strong knowledge of community resources and service systems within Maricopa County.
• Ability to build and maintain effective relationships with young adults, community partners, and youth-serving organizations.
• Strong problem-solving, organization, communication, facilitation, and relationship-building skills.
• Ability to manage competing priorities while maintaining focus on client and program outcomes.
• Ability to work effectively with young adults experiencing behavioral health, substance use, trauma, medical, family, or other complex challenges.
• Commitment to human-centered service, equity, collaboration, data-informed decision-making, and practical solutions that help end homelessness.
• Knowledge of or willingness to develop expertise in trauma-informed care, motivational interviewing, harm reduction, progressive engagement, coordinated entry, de-escalation, and youth homelessness best practices.
• Must possess a valid Arizona Level One Fingerprint Clearance Card.

Knowledge, Skills, and Abilities

• Understanding of the unique developmental and systemic challenges facing transition-age youth experiencing homelessness.
• Understanding of how homelessness may intersect with foster care involvement, behavioral health, substance use, education, employment, family relationships, exploitation, and other systemic barriers.
• Ability to provide functional leadership and support to colleagues without formal supervisory authority.
• Ability to coordinate daily work and facilitate collaborative problem-solving across a team.
• Ability to facilitate effective youth case conferencing and move discussions toward clear actions and outcomes.
• Ability to coordinate across multiple organizations and systems while keeping young adults' goals and housing outcomes at the center.
• Ability to analyze client and program information to identify patterns, barriers, and opportunities for improvement.
• Ability to maintain professional boundaries while developing authentic relationships with young adults and community partners.
• Strong documentation, reporting, and recordkeeping skills.
• Ability to handle confidential and sensitive information with discretion and sound judgment.

Physical and Working Conditions

• Position requires substantial work in community and outdoor settings in addition to office-based responsibilities.
• Must be able and willing to work outdoors in extreme heat and other inclement weather conditions.
• Position requires frequent travel throughout Maricopa County.
• Must possess a valid Arizona driver's license and meet organizational driving requirements.
• Schedule may include early mornings, evenings, or other nontraditional hours based on outreach and program needs.
• Ability to communicate effectively verbally and in writing. Spanish language proficiency is a plus.
• Ability to use computers, HMIS, and other electronic recordkeeping and reporting systems.
• Ability to lift and carry up to 20 pounds as necessary to perform job responsibilities.

Using the Power of Collaboration to Create Solutions to End Homelessness

Values:

We are guided by our belief in dignity, diversity, innovation, creativity, empowerment, community, responsibility, and collaboration.

Phoenix Location:

Key Campus
204 S. 12th Avenue
Phoenix, AZ 85007
[phone]

Equal Employment Opportunity Statement

Keys to Change will recruit, hire, train, and promote persons in all job titles without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other statuses protected by applicable law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, social and recreational programs will be administered in accordance with the principles of equal employment opportunity.