Client Engagement Specialist 1st shift.

Keys to Change; Phoenix (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

403b

Flexible schedule

Life insurance

Disability insurance

Job summary

Keys to Change is seeking a Client Engagement Specialist to provide direct service to individuals experiencing homelessness through outreach and engagement. You will connect clients with permanent housing, health services, and essential resources to end homelessness in Maricopa County.

You will collaborate with SOS and shelter staff to guide clients through campus services, participate in Coordinated Entry, and maintain HMIS records with accuracy and care.

Qualifications

• Must have strong customer service skills and treat clients with respect.
• Ability to provide accurate and comprehensive information to clients.
• Effective communication with clients, staff, and external contacts.
• Spanish language ability is a plus.

Responsibilities

• Provide direct service to individuals experiencing homelessness through outreach and engagement.
• Connect clients to permanent housing and health services.
• Guide clients through campus services with SOS & shelter staff.
• Participate in weekly Coordinated Entry Case Conferencing.
• Maintain organized work area and document interactions in HMIS.
• Adhere to all policies and procedures and maintain confidentiality.

Skills

Customer Service

Communication

Information delivery

Bilingual Spanish

Education

High school diploma or equivalent

Job description

Become a Part of Something Big!

At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes.

We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change. Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

Summary

• The Client Engagement Specialist reports directly to the Safe Outdoor Space Manager. This position will provide direct service to individuals who utilize Keys to Change by way of outreach and engagement to seek specifically to connect individuals experiencing homelessness with permanent housing, physical and mental health services, and other necessary resources to assist in ending their homelessness.

The Work You Will Do To End Homelessness

• Customer Service essential; committed to treating all clients, visitors and staff with dignity and respect
• Provide accurate and comprehensive information to clients
• Works directly with the SOS & shelter staff to guide clients through Campus services to ensure connection follow through
• Participate in weekly Coordinated Entry Case Conferencing
• Effective communication skills
• Participate in mandatory trainings and weekly meetings
• Maintain organized work area
• Enforce all employee and Campus policies and procedures
• Engage clients with a welcoming and positive attitude
• Update resources regularly to ensure accurate information distribution
• Apply critical thinking in finding quick solutions to individual homelessness
• Assist clients that are assigned to navigators/case managers with document collecting and uploading into HMIS when those staff are offsite
• Document client interactions in HMIS by way of services transactions and notetaking
• You're A Good Fit If You Have The Following
• Must have a high school diploma or equivalent; a minimum of 1-year relevant employment experience, knowledge of homeless resources and the ability to work with individuals with diverse needs.
• Must be able to communicate clearly and professionally, work as a team player and at times, independently; the ability to multitask, work in a fast-paced environment and maintain a calm demeanor in high stress situations. Must demonstrate personal responsibility and integrity, show initiative and an ability to work independently; with a sensitivity to cultural diversity, lifestyle understanding is essential.
• Written and verbal communication skills (Spanish a plus).
• Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts.
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment.
• Valid Driver's License/Clean 3-year MVR.
• Present a valid Fingerprint clearance card on the first day of employment.
• Must be able to provide a valid Fingerprint Clearance card on the first day of employment.
• Mobility sufficient to conduct regular duties within a normal office environment.
• Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.