Client Engagement Specialist -1st shift

Keys to Change; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Paid time off

403b

8 Paid Holidays

Flexible schedule

Job summary

A nonprofit organization in Phoenix seeks a Client Engagement Specialist to provide vital services to individuals experiencing homelessness. This role involves direct outreach and connecting clients with necessary resources for permanent housing and health services. Ideal candidates should have strong communication skills, a high school diploma, and experience in customer service. Join a collaborative team dedicated to ending homelessness while enjoying a comprehensive benefits package.

Qualifications

• Must have a minimum of one year of relevant employment experience.
• Should be able to communicate clearly and professionally.
• Experience working with individuals with diverse needs is required.

Responsibilities

• Provide direct service to individuals experiencing homelessness.
• Assist clients in accessing permanent housing and necessary resources.
• Document client interactions in the Homeless Management Information System (HMIS).

Skills

Customer service

Critical thinking

Effective communication

Ability to multitask

Sensitivity to cultural diversity

Education

High school diploma or equivalent

Job description

Are you ready to change lives together? Join the Keys to Change team! From the front lines to the back office, our mission to end homelessness is only possible through the hard work, talent, and expertise of our diverse and dynamic staff.

A career with Keys to Change is an opportunity to be the difference you want to see in the world. We offer a competitive total compensation package including medical, dental, life, paid holidays, vacation and personal time, and the satisfaction of giving hope and transforming lives.

Find your fit – let’s change lives together.

Keys to Change is activating a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the clients we serve. Beyond “prerequisites” and “minimum qualifications,” your unique combination of passion, lived experience, and/or education/work history may make you the perfect fit for Keys to Change.

Position: Client Engagement Specialist - 1st shift

Location: Phoenix

Job Id: 141

# of Openings: 1

Become a Part of Something Big! At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non‑recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes. We are looking for people who value collaboration, accountability, customer service and practical problem‑solving and who want their work to contribute to lasting change. Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long‑and‑Short‑Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

Summary

The Client Engagement Specialist, 1st Shift, will provide direct service to individuals who utilize Respiro by way of outreach and engagement to seek specifically to connect individuals experiencing homelessness with permanent housing, physical and mental health services, and other necessary resources to assist in ending their homelessness. Respiro is a transitional shelter operated by Keys to Change. Respiro is intended to be a 24‑hour space where those who are unhoused and unsheltered are able to have a place of respite as they engage in services necessary to end their homelessness.

Essential Functions

• Customer Service: committed to treating all clients, visitors, and staff with dignity and respect.
• Use critical thinking to collectively problem‑solve with clients to remove barriers to housing.
• Provide accurate and comprehensive information to clients.
• Effective communication skills, written and verbal, with a variety of audiences and a range of personality types.
• Assist the Keys to Change Behavioral Health Specialist (BHS) to coordinate appropriate care for clients who may need a higher level of care.
• Monitor shower and restrooms utilization to ensure access to all clients.
• Participate in mandatory trainings and weekly meetings.
• Maintain an organized work area.
• Enforce all Client Rights and Responsibilities and abide by Keys to Change Policy and Procedures.
• Engage clients with a welcoming and positive attitude.
• Update resources regularly to ensure accurate information distribution.
• Apply critical thinking in finding quick solutions to individual homelessness.
• Assist clients assigned to navigators/case managers with document collection and uploading to HMIS when those staff are offsite.
• Document client interactions in the Homeless Management Information System (HMIS) clearly and effectively.

Minimum Qualifications

• Must have a high school diploma or equivalent; a minimum of one year of relevant employment experience, knowledge of homeless resources, and the ability to work with individuals with diverse needs.
• Must be able to communicate clearly and professionally, work as a team player and at times, independently; the ability to multitask, work in a fast‑paced environment, and maintain a calm demeanor in high‑stress situations. Must demonstrate personal responsibility and integrity; show initiative and an ability to work independently, with a sensitivity to cultural diversity.

Required Functional Abilities

• Written and verbal communication skills (Spanish a plus).
• Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts.
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment.
• Valid Driver’s License/Clean 3‑year MVR.
• Mobility sufficient to conduct regular duties within a normal office environment.
• Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.
• Must provide a valid Fingerprint clearance card on the first day of employment.
• Must provide TB test results within 30 days of employment.

Using the Power of Collaboration to Create Solutions to End Homelessness

Values

We are guided by our belief in dignity, diversity, innovation, creativity, empowerment, community, responsibility, and collaboration.

Phoenix Location

Key Campus
204 S. 12th Avenue
Phoenix, AZ 85007
[phone]

Equal Employment Opportunity Statement

Keys to Change will recruit, hire, train, and promote persons in all job titles without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other statuses protected by applicable law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company‑sponsored training, education and tuition assistance, social and recreational programs will be administered in accordance with the principles of equal employment opportunity.