IT Technician

Keys to Change; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

403b retirement plan

8 Paid Holidays

Flexible schedule

Job summary

Keys to Change is seeking an IT Technician in Phoenix, AZ, responsible for supporting IT requests and maintaining equipment. The role includes managing IT tickets, ensuring hardware setup for new hires, and collaborating with a third-party IT company. Candidates should have a High School Diploma and three years of relevant experience, along with strong communication skills. A commitment to collaboration and the mission of ending homelessness is essential. Competitive benefits include health insurance, paid time off, and a flexible schedule.

Qualifications

• 3 years of experience in facilities maintenance or related fields.
• Basic understanding of electrical, mechanical, and HVAC systems.
• Experience with relevant IT equipment and procedures.

Responsibilities

• Monitor and manage IT ticket requests.
• Maintain inventory of equipment and supplies.
• Provide IT assistance to staff and visitors.

Skills

Verbal communication

Written communication

Team player

Ability to lift up to 40 pounds

Confidentiality

Education

High School Diploma or equivalent

Tools

IT equipment

Computer hardware

Job description

Are you ready to change lives together? Join the Keys to Change team! From the front lines to the back office, our mission to end homelessness is only possible through the hard work, talent, and expertise of our diverse and dynamic staff.

A career with Keys to Change is an opportunity to be the difference you want to see in the world. We offer a competitive total compensation package including medical, dental, life, paid holidays, vacation and personal time, and the satisfaction of giving hope and transforming lives.

Keys to Change is activating a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the clients we serve. Beyond “prerequisites” and “minimum qualifications,” your unique combination of passion, lived experience, and/or education/work history may make you the perfect fit for Keys to Change.

Location: Phoenix

Job Id:147

# of Openings:1

Become a Part of Something Big!

At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes.

We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change.

Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including toward monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

Summary

The IT Technician is responsible for the support and assistance to IT requests and needs of the organization, with the continuance of the upkeep of all support tickets, equipment and supplies. The Technician will be responsible for setting up hardware and equipment for new hires, as well as any workstation needs. The IT Technician will execute IT set up, and directed projects as well as improvements on IT projects etc., with Management from the Director of Operations.

Essential Functions

Monitor and manage all IT Ticket request, responding within 24 hours.

Responsible for maintaining fixed assets, equipment and related items.

Ability to readily identify urgent IT hardware and onsite account needs.

Capable of installing or replacing, but not limited to, new wires, phone lines, computer hardware, hotspots, TV’s, security cameras, and additional items directed by the Director of Operations.

Ability to track supplies, work order status, and maintain inventory of equipment, including monitoring distribution and returned items.

Responsible for communicating to the Director of Operations when items are needing to be purchased, and the pickup and delivery of needed materials from vendors (when necessary).

Provides IT assistance to officials, staff, visitors and others as needed.

Contacting and working in collaboration with the third-party IT company contracted to Keys to Change

Represents operations department in partner related meetings when needed.

Receives direct supervision from Director of Operations.

Additional duties as assigned.

Qualifications

High School Diploma or equivalent plus three years’ experience dealing with facilities maintenance, construction, and/or design.

Basic understanding of electrical, mechanical and HVAC systems.

Must be able to communicate clearly and professionally, work as a team player and at times, independently.

Experience with related IT equipment and procedures

Experience with associated tools.

Preferred Qualifications

Experience working for a non- profit agency.

Skills and Competencies

Excellent verbal and written communication.

Visual acuity sufficient to maintain system of records and reports containing computer-generated and handwritten documents.

Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgement.

Demonstrated ability to communicate effectively and professionally with staff and clients.

Ability to maintain regular, punctual attendance consistent with federal, state and local standards.

Ability to lift and move IT equipment (up to 40 pounds)

Ability to sit, stand, and walk for extended periods

Mobility sufficient to conduct regular duties required for position.

Ability to lift up to 30+ pounds in order to safely manage equipment and any job required items.

Occasional after-hours or on-call support may be required

Use of computers, tablet, calculators, fax machines, copiers, telephone and variety of other office equipment.

Using the Power of Collaboration to Create Solutions to End Homelessness

Values:

We are guided by our belief in dignity, diversity, innovation, creativity, empowerment, community, responsibility, and collaboration.

Phoenix Location:

Key Campus
204 S. 12th Avenue
Phoenix, AZ 85007
[phone]

Equal Employment Opportunity Statement

Keys to Change will recruit, hire, train, and promote persons in all job titles without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other statuses protected by applicable law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, social and recreational programs will be administered in accordance with the principles of equal employment opportunity.