Crisis Intervention Specialist, 1st shift

Keys to Change; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Paid holidays and vacation

403b retirement plan

Flexible schedule

Job summary

Keys to Change in Phoenix is hiring a Crisis Intervention Specialist for the 1st shift, focused on individuals facing a homelessness crisis. The role involves identifying vulnerable individuals, coordinating with community partners, and providing trauma-informed care. Ideal candidates are 21+, possess communication skills, and have a Bachelor’s degree in human services or related field with 2+ years of experience. Attractive benefits include health insurance, paid time off, and flexible scheduling.

Qualifications

• Must be 21 or older.
• Minimum of 2 years’ experience in homeless or mental health services.
• Must possess a valid Fingerprint clearance card on the first day of employment.

Responsibilities

• Identify and triage vulnerable individuals seeking services.
• Coordinate with partners for entry into shelter services.
• Document client interactions in the HMIS system.

Skills

Superior written and verbal communication skills

Ability to handle sensitive material

Critical Thinking and Problem-Solving Skills

Awareness and Sensitivity to cultural diversity

Education

Bachelor’s degree in human services or related field

Job description

Are you ready to change lives together? Join the Keys to Change team! From the front lines to the back office, our mission to end homelessness is only possible through the hard work, talent, and expertise of our diverse and dynamic staff.

A career with Keys to Change is an opportunity to be the difference you want to see in the world. We offer a competitive total compensation package including medical, dental, life, paid holidays, vacation and personal time, and the satisfaction of giving hope and transforming lives.

Find your fit – let’s change lives together.

Keys to Change is activating a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the clients we serve. Beyond “prerequisites” and “minimum qualifications,” your unique combination of passion, lived experience, and/or education/work history may make you the perfect fit for Keys to Change.

Position:Crisis Intervention Specialist, 1st shift

Location: Phoenix

Job Id:146

# of Openings:2

Become a Part Of Something Big!

Our mission at the Keys to Change campus is to create a safe, engaging, holistic community

that empowers people to end their homelessness and create positive, long-term changes.

We offer a dynamic work environment where your ideas and critical thinking skills will be valued

and your contributions will directly influence the lives of those in need.

We are looking for individuals who are ready to be part of something bigger than themselves,

who want to challenge the status quo.

At Keys to Change, your work will matter,your voice will be heard,and together,

we will transform lives and strengthen communities

Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including 100% towards monthly premiums for Health, Dental, Long and Short Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

Summary

The Crisis Intervention Specialist, 1st shift, is the point of contact for individuals accessing homeless services and experiencing a crisis that could result in homelessness at night. This position is responsible for providing motivational approaches, knowledge of community support resources, and connections to these resources based on individuals' needs, including potential connections to mental health and/or substance abuse concerns and trauma. This individual will also collect demographic information and triage individuals into needs-based services. The 2nd Shift Crisis Intervention Specialist is responsible for greeting all individuals who seek services at the Welcome Center. Responsibilities are determined by the Welcome Center.

TheWork You Will Do to End Homelessness

• Identify and triage vulnerable individuals experiencing mental health, substance abuse and/or traumatic crises to available services.
• Collect client demographic information and obtain appropriate releases of information.
• Coordinate with campus partners to facilitate entry into shelter and other campus services
• Utilize diversion strategies to determine if other resources, outside of shelter, will work for the client.
• Conduct vulnerability assessments (VI-SPDAT).
• Provide services in a manner congruent with harm reduction theory, progressive engagement, low-barrier eligibility, trauma-informed care, and national best practices.
• Foster healthy and productive relationships with community collaborates including mental health providers, housing providers, and social service agencies.
• Document client interactions in the HMIS system.
• Oversee the waiting area, assuring all clients are signed in and assuring all clients are treated in a trauma-informed way
• Create and print campus Identification cards for clients
• Engages Clients using best practices, including motivational interviewing, conflict resolution, and crisis de-escalation.
• Maintains adherence to the Keys To Change and campus policies.
• Attends yearly updates for any specific training established for their department or specific to their position
• Adheres topolicies regarding working hours, break periods, and proper use of the payroll and benefits system
• Additional duties as assigned

You are a Good fit If You Have the following:

• Must be age 21 or older
• Superior written and verbal communication skills (Spanish a plus).
• Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts.
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying integrity and sound judgment.
• Mobility sufficient to conduct regular duties within a normal office environment.
• Ability to lift up to 20 pounds to lift office supplies and equipment.
• Bachelor’s degree in human services or related field; or equivalent combination of education and relevant employment experience is a plus.
• Minimum of 2 years’ experience providing homeless services or mental health services.
• A healthy knowledge of the Regional Behavioral Health Authority (MMIC) and its systems, local healthcare resources, and the ability to work with individuals with diverse needs
• Effectively communicate with clients from diverse backgrounds
• Be able to model effective engagement strategies
• Maintain productive relationships with colleagues and partner agencies
• Critical Thinking and Problem-Solving Skills
• Awareness and Sensitivity to cultural diversity and alternative lifestyles is essential
• Background Checks and Fingerprint Cards are a Condition of Employment.
• Present a valid Fingerprint clearance card on the first day of employment.

Using the Power of Collaboration to Create Solutions to End Homelessness

Values:

We are guided by our belief in dignity, diversity, innovation, creativity, empowerment, community, responsibility, and collaboration.

Phoenix Location:

Key Campus
204 S. 12th Avenue
Phoenix, AZ 85007
[phone]

Equal Employment Opportunity Statement

Keys to Change will recruit, hire, train, and promote persons in all job titles without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other statuses protected by applicable law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, social and recreational programs will be administered in accordance with the principles of equal employment opportunity.