Outdoor Engagement specialist 2nd shift.

Keys to Change; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Keys to Change in Phoenix seeks an Outdoor Engagement Specialist I to provide direct service to individuals experiencing homelessness through outreach and engagement. You will connect clients to permanent housing, health services, and other resources to end homelessness.

The role requires strong customer service, clear communication, and the ability to work with diverse populations. Spanish language skills are a plus; valid driver’s license and fingerprint clearance are required.

Qualifications

• High school diploma or equivalent; 1 year relevant employment experience preferred.
• Knowledge of homeless resources and ability to work with diverse needs.
• Clear communication and teamwork; ability to multitask in fast-paced settings.

Responsibilities

• Provide excellent customer service; treat clients with dignity and respect.
• Provide accurate and comprehensive information to clients.
• Maintain organized work area and participate in trainings.
• Monitor charging station day room operations and front desk duties.
• Engage clients with a welcoming attitude and update resources regularly.

Skills

Customer service

Communication skills

Teamwork

Spanish (a plus)

Education

High school diploma or equivalent

Job description

Location: Phoenix

Job Id:163-183

# of Openings:1

Become a Part Of Something Big! At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes. We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change. Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

Summary

Outdoor Engagement Specialist I reports directly to the SOS manager, This position will provide direct service to individuals who utilize the Human Services Campus by way of outreach and engagement to seek specifically to connect individuals experiencing homelessness with permanent housing, physical and mental health services, and other necessary resources to assist in ending their homelessness.

Essential Functions

• Customer Service essential; committed to treating all clients, visitors and staff with dignity and respect
• Provide accurate and comprehensive information to clients
• Effective communication skills
• Participate in mandatory trainings and weekly meetings
• Maintain organized work area
• Monitor and adhere to process of charging station in day room operations (cell phones, medical chairs etc.)
• Participate in station rotation (showers, storage, front desk greeter)
• Keep up on inventory needs during opening and closing shifts at front desk.
• Enforce all employee and campus policies and procedures
• Engage clients with a welcoming and positive attitude
• Update resources regularly to ensure accurate information distribution
• Apply critical thinking in finding quick solutions to individual homelessness
• Assist clients that are assigned to navigators/case managers with document collecting and uploading into HMIS when those staff are offsite
• Scan and read important HMIS alerts for client information

Minimum Qualifications

Must have a high school diploma or equivalent; a minimum of 1-year relevant employment experience preferred, knowledge of homeless resources and the ability to work with individuals with diverse needs. Must be able to communicate clearly and professionally, work as a team player and at times, independently; the ability to multitask, work in a fast-paced environment and maintain a calm demeanor in high stress situations. Must demonstrate personal responsibility and integrity, show initiative and an ability to work independently; with a sensitivity to cultural diversity, lifestyle understanding is essential.

Required Functional Abilities

• Written and verbal communication skills (Spanish a plus).
• Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts.
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment.
• Valid Driver's License/Clean 3-year MVR
• Mobility sufficient to conduct regular duties within a normal office environment.
• Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.
• Provide a valid fingerprint clearance card on the first day of employment.