Crisis Intervention Specialist 3rd

Keys to Change; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical and dental insurance

Paid Time Off

403b retirement plan

Flexible schedule

Job summary

Keys to Change is seeking a Crisis Intervention Specialist for the 3rd Shift in Phoenix. This temporary position requires identifying and supporting individuals in crisis while providing connections to essential services. Candidates must have a Bachelor's degree in a relevant field and a minimum of 2 years of experience in homeless or mental health services.

The role emphasizes collaboration with community resources and adherence to trauma-informed care. A competitive benefits package is offered, including comprehensive health coverage.

Qualifications

• Must be age 21 or older.
• Minimum 2 years' experience providing homeless services or mental health services.
• Ability to handle sensitive material maintaining confidentiality.

Responsibilities

• Identify and triage individuals in crisis to available services.
• Collect client demographic information.
• Document client interactions in HMIS system.

Skills

Written and verbal communication skills

Crisis de-escalation

Motivational interviewing

Problem-solving skills

Understanding diverse backgrounds

Education

Bachelor's degree in human services or related field

Job description

Position: Crisis Intervention Specialist 3rd

Location: Phoenix

Job Id: 155

# of Openings: 1

Benefits

Competitive total compensation package including medical, dental, life insurance, paid holidays, vacation, and personal time. 100% coverage of monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only). Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

Summary

The Crisis Intervention Specialist, 3rd Shift is a temporary position that ends on 9/30/2026. CIS is the point of contact for individuals accessing homeless services and experiencing crisis that could result in homelessness at night. This role provides motivational approaches, knowledge of community support resources, and connections based on clients’ needs, including mental health, substance abuse, and trauma. The individual will also collect demographic information and triage individuals into needs-based services. The 2nd Shift Crisis Intervention Specialist is responsible for greeting all individuals seeking services through the Welcome Center. Responsibilities are determined by the Welcome Center.

Responsibilities

• Identify and triage vulnerable individuals experiencing mental health, substance abuse, and/or traumatic crises to available services.
• Collect client demographic information and obtain appropriate releases of information.
• Coordinate with campus partners to facilitate entry into shelter and other campus services.
• Utilize diversion strategies to determine if other resources, outside of shelter, will work for the client.
• Conduct vulnerability assessments (VI-SPDAT).
• Provide services in a manner congruent with harm reduction theory, progressive engagement, low-barrier eligibility, trauma-informed care, and national best practices.
• Foster healthy and productive relationships with community collaborators including mental health providers, housing providers, and social service agencies.
• Document client interactions in HMIS system.
• Oversee waiting area, ensuring all clients are signed in and treated in a trauma-informed way.
• Create and print campus identification cards for clients.
• Engage clients using best practices including motivational interviewing and conflict resolution and crisis de-escalation.
• Maintain adherence to the Keys to Change and campus policies.
• Attend yearly updates for any specific trainings established for the department or specific to the position.
• Adhere to policies regarding working hours, break periods, and proper use of the payroll and benefits system.
• Perform additional duties as assigned.

Qualifications

• Must be age 21 or older.
• Superior written and verbal communication skills (Spanish a plus).
• Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts.
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying integrity and sound judgment.
• Mobility sufficient to conduct regular duties within a normal office environment.
• Ability to lift up to 20 pounds to lift office supplies and equipment.
• Bachelor’s degree in human services or related field; or equivalent combination of education and relevant employment experience is a plus.
• Minimum of 2 years’ experience providing homeless services or mental health services.
• Healthy knowledge of the Regional Behavioral Health Authority (MMIC) and its systems and local healthcare resources, and the ability to work with individuals with diverse needs.
• Effectively communicate with clients from diverse backgrounds.
• Be able to model effective engagement strategies.
• Maintain productive relationships with colleagues and partner agencies.
• Critical thinking and problem-solving skills.
• Awareness and sensitivity to cultural diversity and alternative lifestyles.
• Background check and fingerprint card are a condition of employment; present a valid fingerprint clearance card on the first day.

Phoenix Location

Key Campus
204 S. 12th Avenue
Phoenix, AZ 85007
[phone]

Equal Employment Opportunity Statement

Keys to Change will recruit, hire, train, and promote persons in all job titles without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other statuses protected by applicable law. All personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement, and rehire, as well as company-sponsored training, education, tuition assistance, social and recreational programs will be administered in accordance with equal employment opportunity principles.