Client Engagement Specialist,2nd Shift

Keys to Change; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Flexible Schedule

403b Retirements

Paid Holidays

Job summary

Keys to Change in Phoenix seeks a Client Engagement Specialist for the 2nd shift. This role focuses on connecting individuals experiencing homelessness with resources and services that assist in ending their homelessness.

The ideal candidate will have at least a high school diploma and some relevant experience, emphasizing critical thinking and collaborative problem-solving. This is a vital position for making a lasting impact in the community, offering a range of health and benefits for employees.

Qualifications

• Minimum one year of relevant employment experience and knowledge of homeless resources.
• Ability to communicate clearly and professionally and work in a fast-paced environment.
• Demonstrate personal responsibility and integrity.

Responsibilities

• Provide outreach and engagement to connect individuals experiencing homelessness with resources.
• Assist clients in removing barriers to housing through problem-solving.
• Document client interactions in the Homeless Management Information System (HMIS).

Skills

Customer Service

Critical Thinking

Effective Communication

Team Collaboration

Cultural Sensitivity

Education

High school diploma or equivalent

Job description

Position: Client Engagement Specialist, 2nd Shift

Location: Phoenix

Job Id: 152

# of Openings: 1

Become a Part of Something Big!

At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes. We are looking for people who value collaboration, accountability, customer service and practical problem‑solving and who want their work to contribute to lasting change. Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long‑ and Short‑Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

Summary

The Client Engagement Specialist, 2nd Shift, will provide direct service to individuals who utilize Respiro by way of outreach and engagement to specifically connect individuals experiencing homelessness with permanent housing, physical and mental health services, and other necessary resources to assist in ending their homelessness. Respiro is a transitional shelter operated by Keys to Change. Respiro is intended to be a 24‑hour space where those who are unhoused and unsheltered can have a place of respite as they engage in services necessary to end their homelessness.

Essential Functions

• Customer Service: committed to treating all clients, visitors, and staff with dignity and respect.
• Use critical thinking to collectively problem‑solve with clients to remove barriers to housing.
• Provide accurate and comprehensive information to clients.
• Communicate effectively, written and verbal, with a variety of audiences and a range of personality types.
• Assist the Keys to Change Behavioral Health Specialist (BHS) to coordinate appropriate care for clients who may need a higher level of care.
• Monitor shower and restroom utilization to ensure access to all clients.
• Participate in mandatory trainings and weekly meetings.
• Maintain an organized work area.
• Enforce all Client Rights and Responsibilities and abide by Keys to Change Policy and Procedures.
• Engage clients with a welcoming and positive attitude.
• Update resources regularly to ensure accurate information distribution.
• Apply critical thinking in finding quick solutions to individual homelessness.
• Assist clients assigned to navigators/case managers with document collection and uploading to HMIS when those staff are offsite.
• Document client interactions in the Homeless Management Information System (HMIS) clearly and effectively.

Minimum Qualifications

• High school diploma or equivalent; a minimum of one year of relevant employment experience, knowledge of homeless resources, and the ability to work with individuals with diverse needs.
• Ability to communicate clearly and professionally, work as a team player and at times independently; the ability to multitask, work in a fast‑paced environment, and maintain a calm demeanor in high‑stress situations.
• Demonstrate personal responsibility and integrity; show initiative and an ability to work independently, with sensitivity to cultural diversity.

Required Functional Abilities

• Written and verbal communication skills (Spanish a plus).
• Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts.
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment.
• Valid Driver's License/Clean 3-year MVR.
• Mobility sufficient to conduct regular duties within a normal office environment.
• Ability to lift up to 20 pounds to safely manage office supplies and equipment.
• Must provide a valid Fingerprint clearance card on the first day of employment.
• Must provide TB test results within 30 days of employment.

Keys to Change and its employees are protected and secured under all pertinent laws and regulations, and we are an Equal Opportunity Employer.