SaaS Systems Engineer – Customer Success & Automation

recruiterboom; Weston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading FinTech company in Weston, Massachusetts is seeking a Systems Engineer to join their Customer Success and Operations team. The role involves bridging the gap between systems and customers in a SaaS environment, requiring technical experience and strong client-facing skills. The ideal candidate will collaborate across teams, perform triage management, and develop tools to enhance processes. If you have a background in systems engineering or a related field, we encourage you to apply.

Qualifications

• Experience as a Systems Engineer, Software Engineer, Software Support Engineer, Site Reliability Engineer (SRE), or DevOps Engineer.
• Hands-on technical experience in a SaaS environment.
• Ability to communicate effectively with clients.

Responsibilities

• Bridge the gap between systems and customers.
• Work with CS Managers as a technical liaison.
• Perform complex triage management and restoration of production service.
• Develop technical tools to automate processes.
• Participate in on-call rotation.

Skills

Experience working in a SaaS environment

Strong presentation and interpersonal skills

Ability to convey technical concepts to non-technical executives

Tools

Jira

ServiceNow

Monitoring tools

Job description

A leading FinTech company in Weston, Massachusetts is seeking a Systems Engineer to join their Customer Success and Operations team. The role involves bridging the gap between systems and customers in a SaaS environment, requiring technical experience and strong client-facing skills. The ideal candidate will collaborate across teams, perform triage management, and develop tools to enhance processes. If you have a background in systems engineering or a related field, we encourage you to apply.