Strategic Customer Success Manager - Fintech SaaS

Agile Resources, Inc.; Marietta (GA); On-site; USD 70,000 - 80,000; Full time

Job summary

A leading technology support firm is seeking an experienced Customer Success Manager to enhance client relationships and ensure satisfaction. This role involves managing contracts, conducting status meetings, and identifying upselling opportunities. The ideal candidate has over 3 years of experience in customer success at a SaaS company, with a preference for those in payments or fintech sectors. Strong communication and organizational skills are essential for success.

Qualifications

• 3+ years of experience as a Customer Success Manager.
• Proven experience in a customer success role at a SaaS company.
• Experience in payments or fintech is ideal.

Responsibilities

• Build and maintain relationships with new and existing accounts.
• Document and facilitate customer status meetings.
• Manage customer contracts and renewals.

Skills

Customer relationship management

Proactive problem-solving

Organizational skills

Communication skills

Process improvement

Job description

A leading technology support firm is seeking an experienced Customer Success Manager to enhance client relationships and ensure satisfaction. This role involves managing contracts, conducting status meetings, and identifying upselling opportunities. The ideal candidate has over 3 years of experience in customer success at a SaaS company, with a preference for those in payments or fintech sectors. Strong communication and organizational skills are essential for success.