Systems Engineer

recruiterboom; Weston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading FinTech company in Weston, Massachusetts is seeking a Systems Engineer to join their Customer Success and Operations team. The role involves bridging the gap between systems and customers in a SaaS environment, requiring technical experience and strong client-facing skills. The ideal candidate will collaborate across teams, perform triage management, and develop tools to enhance processes. If you have a background in systems engineering or a related field, we encourage you to apply.

Qualifications

• Experience as a Systems Engineer, Software Engineer, Software Support Engineer, Site Reliability Engineer (SRE), or DevOps Engineer.
• Hands-on technical experience in a SaaS environment.
• Ability to communicate effectively with clients.

Responsibilities

• Bridge the gap between systems and customers.
• Work with CS Managers as a technical liaison.
• Perform complex triage management and restoration of production service.
• Develop technical tools to automate processes.
• Participate in on-call rotation.

Skills

Experience working in a SaaS environment

Strong presentation and interpersonal skills

Ability to convey technical concepts to non-technical executives

Tools

Jira

ServiceNow

Monitoring tools

Job description

Our client, a leading FinTech company based in the Boston area, is seeking a Systems Engineer to join their Customer Success and Operations team. This person will work closely with CS Managers to bridge the gap between our client's systems and customers. The ideal candidate should demonstrate the ability to work hands‑on with modern technologies while solving complex problems and providing superior client support service for our client's SaaS offering.

Key responsibilities:

• Deep technical and usable experience in Financial Services SAAS platforms.
• Technical liaison within our Customer Success team.
• Effectively communicate to customers during complex SAAS impacting events.
• Perform complex triage management, break/fix, and restoration of production service.
• Collaborate with the various teams to ensure that problems are resolved effectively and efficiently.
• Support existing and modern technologies within our full software stack.
• Develop and utilize technical tools and scripted solutions to automate and enhance our daily processes.
• Participate in on‑call rotation with other member of the team.

Required skills:

• Experience working in a SaaS environment.
• Hands‑on technical experience as a Systems Engineer, Software Engineer, Software Support Engineer, Site Reliability Engineer (SRE), DevOps Engineer or related position.
• Strong presentation and interpersonal skills and experience working directly with clients.
• Ability to convey technical concepts to non‑technical executives.
• Hands‑on experience with Jira and ServiceNow (or similar project management/software development tools)

Preferred Skills:

• Experience supporting a Windows environment
• Experience with monitoring tools to identify potential failures and support forensic investigation
• Bash/PowerShell/Perl/Python or other scripting experience