Client Success Operations Specialist (SaaS Support)

Flywire; Boston (MA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Employee Stock Purchase Plan (ESPP)

Wellbeing Programs

Job summary

A leading financial technology company seeks a Client Success Operations Associate for its Boston office. The role involves responding to customer inquiries, troubleshooting technical issues, and documenting findings. Applicants should have at least 2 years of experience in a customer-facing technical support role, preferably in B2B SaaS or e-commerce. Proficiency with Zendesk and strong communication skills are essential. The position requires weekend availability and offers competitive compensation including restricted stock units and benefits.

Qualifications

• 2+ years in a customer-facing technical support role (B2B SaaS or e-commerce preferred).
• Ability to rotate into holiday or on-call support schedules as needed.
• Background in hospitality or hotel technology is a plus.

Responsibilities

• Respond to a high volume of customer tickets, calls, and emails.
• Troubleshoot technical issues using logs and internal tools.
• Maintain quality responses while averaging ~25 solved tickets per day.

Skills

Strong verbal and written communication skills

Ability to self-prioritize

Demonstrated initiative in bug tracking

Organizational and time-management skills

Experience in customer-facing technical support

Tools

Zendesk

Jira

DataDog

Job description

A leading financial technology company seeks a Client Success Operations Associate for its Boston office. The role involves responding to customer inquiries, troubleshooting technical issues, and documenting findings. Applicants should have at least 2 years of experience in a customer-facing technical support role, preferably in B2B SaaS or e-commerce. Proficiency with Zendesk and strong communication skills are essential. The position requires weekend availability and offers competitive compensation including restricted stock units and benefits.