SaaS Retention & Forecasting Analyst (Remote)

GoTo

Boston (MA)

Remote

USD 98,000 - 151,000

Full time

14 days+

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Benefits offered by this job

Health benefits

Paid time off

Tuition reimbursement

Wellness program

Employee resource groups

Job summary

GoTo is seeking a Financial Analyst, SaaS Retention Specialist, to own renewal forecasting, retention analytics, and proactive insights across SaaS product lines. You will collaborate with Retention Analytics and Customer Retention Leaders to deliver timely reviews and actionable recommendations.

The role requires a Bachelor's in Finance/Business/Economics and 3+ years in FP&A or SaaS financial analysis, with advanced modeling and data manipulation skills.

Qualifications

Bachelor’s degree in Finance, Business, Economics, or a related field; 3+ years in FP&A or similar in SaaS/subscription models.
Expert level financial modeling and data manipulation.
Ability to work across teams and communicate complex concepts to technical and non-technical audiences.

Responsibilities

Forecasting end-to-end renewal forecasts and churn/retention metrics with precision.
Analyze retention metrics for SaaS product lines and provide actionable insights.
Conduct variance analysis to identify root causes affecting retention vs. targets; deliver recommendations.
Reconcile retention data weekly/monthly and ensure data integrity across large datasets.

Skills

Forecasting

Retention analysis

Financial modeling

Data manipulation

Cross-team collaboration

Education

Bachelor's degree in Finance/Business/Economics

Tools

Excel

Job description

The role requires a Bachelor's in Finance/Business/Economics and 3+ years in FP&A or SaaS financial analysis, with advanced modeling and data manipulation skills.

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