SaaS Renewals & Ops Lead — Cross-Functional Growth

Cisco Systems; Miami (FL); Remote; USD 144,000 - 184,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) with Cisco matching

Paid parental leave

Disability coverage

Life insurance

Restricted stock units

Job summary

Cisco Systems in the United States is seeking a Renewals Operations leader to manage day‑to‑day renewals processes and coordinate key business activities across Sales, Renewals, Customer Experience, Finance, and Operations.

You will drive renewal performance, implement automation and dashboards, and deliver actionable insights that improve recurring revenue. The role requires 5+ years in SaaS renewals or related fields and strong analytical, organizational, and stakeholder management skills.

Qualifications

• 5+ years of experience in SaaS renewals, recurring revenue operations, subscription business management, or a related field.
• Experience coordinating cross-functional initiatives and driving execution across Sales, Renewals, Customer Experience, Finance, or Operations teams.
• Analytical, organizational, and problem-solving skills, with the ability to translate business data into actionable insights.
• Experience improving business processes, managing operational workflows, and driving accountability across multiple stakeholders.
• Communication and stakeholder management skills, with the ability to influence outcomes across teams and leadership levels.

Responsibilities

• Help drive renewal performance and business outcomes, while monitoring renewal pipeline, retention, attrition, and expansion performance; identify risks and opportunities; and coordinate actions to improve recurring revenue results.
• Lead cross-functional execution and partner with Sales, Renewals, Customer Experience, Finance, Product Management, and Operations to resolve issues, remove execution barriers, and align teams on business priorities.
• Improve processes and operational efficiency by identifying gaps, streamlining workflows, standardizing repeatable processes, and implementing automation and digital tools to reduce manual effort and improve scalability.
• Support business planning and reporting by developing and maintaining business reviews, performance reporting, dashboards, and actionable insights to inform decisions and maintain visibility into renewals health and execution.

Skills

Renewals management

Cross-functional coordination

Analytical thinking

Operational workflow management

Stakeholder communication

Tools

CRM

BI tools

Workflow automation

Job description

Cisco Systems in the United States is seeking a Renewals Operations leader to manage day‑to‑day renewals processes and coordinate key business activities across Sales, Renewals, Customer Experience, Finance, and Operations.

You will drive renewal performance, implement automation and dashboards, and deliver actionable insights that improve recurring revenue. The role requires 5+ years in SaaS renewals or related fields and strong analytical, organizational, and stakeholder management skills.