SaaS Renewals Manager - On-Time Revenue & Growth

Meltwater; Miami (FL); Hybrid; USD 51,000 - 68,000; Full time

Job summary

Meltwater in Miami seeks a Renewals Manager to drive on-time renewal revenue and ensure seamless continuation of client partnerships. You will collaborate with the Customer Success and Account teams to maximize customer value and retention.

The role requires strong communication, a results-driven mindset, and the ability to manage renewals, build quotes, and forecast retention. A hybrid schedule requires in-office presence three days weekly, with growth and development supported by Meltwater’s

Qualifications

• Bachelor’s degree or higher
• 4+ years experience in customer success or SaaS
• Exceptional communication and interpersonal skills
• Results-driven mindset
• Collaborative spirit with cross-functional teams
• Excellent English; Spanish a plus
• Hybrid schedule; in-office 3 days a week

Responsibilities

• Drive on-time renewal revenue
• Collaborate with Customer Success Managers and Account Managers to drive value, retention, and growth
• Build relationships with customers and promote Meltwater resources
• Manage renewals transactions and contract execution
• Identify upcoming renewals and maintain accurate CRM data
• Develop quotes and handle renewal contracts
• Forecast retention accurately
• Identify, negotiate, and secure upgrades to align with pricing
• Communicate renewal options clearly and flag at-risk renewals

Skills

Renewals

SaaS

Customer Success

Communication

Cross-functional

Education

Bachelor’s degree or higher

Tools

CRM

Job description

Meltwater in Miami seeks a Renewals Manager to drive on-time renewal revenue and ensure seamless continuation of client partnerships. You will collaborate with the Customer Success and Account teams to maximize customer value and retention.

The role requires strong communication, a results-driven mindset, and the ability to manage renewals, build quotes, and forecast retention. A hybrid schedule requires in-office presence three days weekly, with growth and development supported by Meltwater’s