Strategic Renewals Lead - SaaS Growth

Meltwater Group; Miami (FL); Hybrid; USD 51.000 - 68.000; Vollzeit

Zusammenfassung

Meltwater is hiring a Renewals Manager in a hybrid setup. You will drive on-time renewal revenue and partner with Customer Success and Account Managers to maximize customer value, retention, and growth.

You will proactively manage renewals, data in CRM, and renewal contracts while building strong customer relationships. The role requires a Bachelor's degree or higher and 4+ years in SaaS or customer success, with excellent English communication; Spanish is a plus.

Qualifikationen

• 4+ years in customer success or SaaS.
• Exceptional communication and interpersonal skills for strong client relationships.
• Collaborative mindset to work with cross-functional teams.
• Excellent written and spoken English; Spanish is a plus.

Aufgaben

• Lead initiatives to drive on-time renewal revenue.
• Collaborate with Customer Success Managers and Account Managers to maximise value, retention and growth.
• Build relationships with customers and promote use of Meltwater resources.
• Manage renewal contracts and transaction processing in CRM.
• Identify upcoming renewals and keep account data up to date.
• Develop renewal quotes and handle contract execution.

Kenntnisse

Customer success

SaaS

Communication

Collaboration

English

Spanish bonus

Ausbildung

Bachelor's degree or higher

Jobbeschreibung

Meltwater is hiring a Renewals Manager in a hybrid setup. You will drive on-time renewal revenue and partner with Customer Success and Account Managers to maximize customer value, retention, and growth.

You will proactively manage renewals, data in CRM, and renewal contracts while building strong customer relationships. The role requires a Bachelor's degree or higher and 4+ years in SaaS or customer success, with excellent English communication; Spanish is a plus.