Senior Renewals Manager — SaaS Growth & Retention

Meltwater; Miami (FL); Hybrid; USD 51,000 - 68,000; Full time

Job summary

Meltwater seeks a Renewals Manager in Miami to drive on-time renewal revenue and sustain strong client partnerships. You will collaborate with Customer Success and Account Managers to maximize value, retain customers, and grow revenue.

In this role you will manage renewal contracts, prepare quotes, and maintain accurate data in our CRM. A 4+ year SaaS/customer success background and strong English communication are required, with Spanish being a plus.

Qualifications

• 4+ years experience in customer success or SaaS
• Exceptional communication and interpersonal skills
• Collaborative spirit with cross-functional teams
• Excellent written and verbal communication in English
• Spanish is a plus
• Hybrid work schedule; in-office 3 days a week

Responsibilities

• Lead initiatives to drive on-time renewal revenue
• Collaborate with Customer Success and Account Managers to drive value, retention, and growth
• Proactively build relationships with customers and promote Meltwater resources
• Manage transactional side of renewals and contract execution
• Identify upcoming renewals and maintain accurate account data in CRM
• Develop quotes and handle renewal contract administration
• Drive accurate retention forecasting
• Identify and secure upgrades to align with current pricing
• Communicate renewal options and flag at-risk renewals to stakeholders

Skills

Customer success

SaaS experience

English proficiency

Spanish helpful

Education

Bachelor's degree or higher

Job description

Meltwater seeks a Renewals Manager in Miami to drive on-time renewal revenue and sustain strong client partnerships. You will collaborate with Customer Success and Account Managers to maximize value, retain customers, and grow revenue.

In this role you will manage renewal contracts, prepare quotes, and maintain accurate data in our CRM. A 4+ year SaaS/customer success background and strong English communication are required, with Spanish being a plus.