SaaS Renewal & Upsell Specialist

Thomson Reuters Corp.; Northern (KY); Hybrid; USD 78,000 - 146,000; Full time

Benefits offered by this job

Flex My Way program

Two Mental Health Days off

Headspace app access

Tuition reimbursement

Employee Stock Purchase Plan

Job summary

Thomson Reuters in the United States is seeking an Account Specialist to own end-to-end renewals for a portfolio of customers, coordinating with Customer Success and Sales to maximize retention and value. You will manage quotes, contracts, and renewal forecasting, identify small upsell opportunities, and work with Finance and Legal to ensure smooth processing of commercial transactions.

A 2+ year background in account management, strong negotiation, and CRM/CPQ proficiency are essential in a

Qualifications

• 2+ years in account management, renewals, inside sales, or customer-facing roles.
• Strong commercial acumen and negotiation skills.
• Excellent communication and relationship management abilities.
• Proficient in CRM and quoting tools.

Responsibilities

• Own the end-to-end renewal process for a portfolio of customers.
• Manage quoting, contract execution, and renewal forecasting.
• Identify and execute low-complexity upsell and cross-sell opportunities.
• Respond to inbound commercial inquiries and route complex opportunities appropriately.
• Partner with CSMs to align renewal timing with customer value realization.
• Collaborate with Finance and Legal to ensure smooth processing of commercial transactions.

Skills

Negotiation skills

Communication

Organization

CRM proficiency

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce

CPQ platforms

Job description

Thomson Reuters in the United States is seeking an Account Specialist to own end-to-end renewals for a portfolio of customers, coordinating with Customer Success and Sales to maximize retention and value. You will manage quotes, contracts, and renewal forecasting, identify small upsell opportunities, and work with Finance and Legal to ensure smooth processing of commercial transactions.

A 2+ year background in account management, strong negotiation, and CRM/CPQ proficiency are essential in a