Growth-Oriented Associate Customer Success Manager

Thomson Reuters; Ann Arbor (MI); On-site; USD 71,000 - 131,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with company match

Two company mental health days off

Tuition reimbursement

Employee stock purchase plan

Flexible paid time off

Job summary

Thomson Reuters in the United States seeks an Associate Customer Success Manager to own the post-sale portfolio of smaller accounts, drive product adoption, monitor health, and ensure value realization.

You will build relationships, manage multiple priorities, and collaborate with internal teams to support renewals while maintaining CRM visibility and contributing to scalable CS processes.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience).
• 1–3 years in Customer Success, Account Management, or similar role within a SaaS company.
• 1 - 3 years of Accounting or Public Accounting (Audit/Assurance) experience is highly preferred.

Responsibilities

• Own post-sale relationships for a portfolio of smaller accounts.
• Drive product adoption, usage, and satisfaction through proactive engagement.
• Monitor customer health and usage trends to identify risks and opportunities.
• Conduct regular check-ins and success reviews to ensure value realization.
• Collaborate with internal teams to resolve issues and support renewals.
• Maintain CRM and Customer Success tools for visibility and accountability.
• Contribute to scalable processes and content that enhance the CS function.

Skills

Relationship building

Customer advocacy

Organizational skills

Growth mindset

Collaborative

Data-driven insights

CRM proficiency

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Tools

CRM software

Job description

Thomson Reuters in the United States seeks an Associate Customer Success Manager to own the post-sale portfolio of smaller accounts, drive product adoption, monitor health, and ensure value realization.

You will build relationships, manage multiple priorities, and collaborate with internal teams to support renewals while maintaining CRM visibility and contributing to scalable CS processes.