SaaS Renewal & Expansion Specialist

Thomson Reuters Corp.; Michigan; Hybrid; USD 106,000 - 198,000; Full time

Benefits offered by this job

Hybrid Work Model

Mental Health Days

Tuition Reimbursement

Employee Stock Purchase Plan

Commuter Benefits

Job summary

Thomson Reuters Corp. is seeking an Account Specialist to manage a US portfolio, drive timely renewals, and identify expansion opportunities. You will lead pricing discussions, coordinate contracts, and ensure a high-quality customer experience throughout the lifecycle.

You will partner with Account Executives, Customer Success, Finance, Legal, and Operations to protect revenue, reduce churn, and grow account lifetime value in a dynamic, hybrid-work environment.

Qualifications

• 2+ years in account management or renewals roles.
• Experience in SaaS or subscription services.
• Bachelor's degree or equivalent professional experience.
• Strong written and verbal English communication skills.
• Commercial acumen to discuss pricing and contracts.
• Experience with CRM tools and data management.
• Ability to manage multiple renewals and deadlines.

Responsibilities

• Own the end-to-end renewal process for a US-based portfolio.
• Proactively engage customers to confirm renewal intent and value delivery.
• Prepare quotes, order forms, contracts, and related documents.
• Respond to pricing, billing, and contract inquiries.
• Identify and execute upsell/cross-sell opportunities.
• Coordinate with Account Execs, CS, Finance, Legal, and Operations.
• Maintain accurate CRM data and provide forecasting visibility.
• Build trusted relationships and communicate value to reduce churn.

Skills

Account management

Renewals

Upsell

Cross-sell

Customer success

CRM

Salesforce

CPQ

Pricing discussions

English communication

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

Salesforce

CPQ platforms

CRM systems

Job description

Thomson Reuters Corp. is seeking an Account Specialist to manage a US portfolio, drive timely renewals, and identify expansion opportunities. You will lead pricing discussions, coordinate contracts, and ensure a high-quality customer experience throughout the lifecycle.

You will partner with Account Executives, Customer Success, Finance, Legal, and Operations to protect revenue, reduce churn, and grow account lifetime value in a dynamic, hybrid-work environment.