Customer Success Associate: Grow Small Accounts

PowerToFly; Ann Arbor (MI); On-site; USD 71,000 - 131,000; Full time

Benefits offered by this job

Flexibility policies

Career development

Comprehensive benefits

Inclusive culture

Social impact

Real-world impact

Job summary

Thomson Reuters is seeking an Associate Customer Success Manager to manage post-sale relationships for smaller accounts in the United States. You will drive product adoption, monitor health metrics, and proactively identify risks and opportunities to ensure value realization.

The role emphasizes relationship-building, organization, and collaboration with internal teams to support renewals and scalable CS processes. A background in SaaS and CRM proficiency is valued.

Qualifications

• Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent).
• 1–3 years in Customer Success, Account Management, or similar role within a SaaS company.
• 1–3 years of Accounting or Public Accounting experience is highly preferred.
• Proficiency in CRM and Customer Success platforms; eager to learn and grow.

Responsibilities

• Own post-sale relationships for a portfolio of smaller accounts.
• Drive product adoption, usage, and satisfaction through proactive engagement.
• Monitor customer health and usage trends to identify risks and opportunities.
• Conduct regular check-ins and success reviews to ensure value realization.
• Collaborate with internal teams to resolve issues and support renewals.
• Maintain CRM and Customer Success tools for visibility and accountability.
• Contribute to scalable processes and content that enhance the CS function.

Skills

Relationship building

Customer advocacy

Organized & efficient

Curious & growth-oriented

Collaborative partner

Data-informed

Education

Bachelor’s degree in Business/Marketing/Communication or related field

Job description

Thomson Reuters is seeking an Associate Customer Success Manager to manage post-sale relationships for smaller accounts in the United States. You will drive product adoption, monitor health metrics, and proactively identify risks and opportunities to ensure value realization.

The role emphasizes relationship-building, organization, and collaboration with internal teams to support renewals and scalable CS processes. A background in SaaS and CRM proficiency is valued.