Renewals & Growth Specialist

Thomson Reuters; Northern (KY); Hybrid; USD 78,000 - 146,000; Full time

Benefits offered by this job

Flex My Way

Career development and growth

Competitive benefits

Paid time off and mental health days

Job summary

Thomson Reuters is seeking an Account Specialist to own end-to-end renewals for a portfolio of customers in a hybrid US environment. You will manage quotes, contracts, and renewal forecasting while collaborating with CSMs, Sales, Finance and Legal to align on pricing and terms.

Ideal candidates bring 2+ years in renewals or account management, strong negotiation skills, and proficiency with CRM/CPQ tools. This role offers a pathway to growth within a collaborative, customer-focused team.

Qualifications

• 2+ years in account management, renewals, inside sales, or customer-facing roles.
• Strong commercial acumen and negotiation skills.
• Excellent communication and relationship management abilities.
• Proficient in CRM and quoting tools (e.g., Salesforce, CPQ platforms).
• Bachelor's degree in Business, Marketing, or a related field (or relevant experience)

Responsibilities

• Renewal Management: Drive timely and accurate renewals by managing quotes, contracts, and customer communications, ensuring a seamless experience.
• Commercial Execution: Handle inbound commercial requests, identify small-scale upsell opportunities, and support pricing discussions in collaboration with CSMs & Sales.
• Cross-Functional Collaboration: Work closely with CSMs, Sales, Finance, and Legal to align on customer strategy, pricing, and contract terms.
• Data & Forecasting: Maintain accurate renewal forecasts, update CRM records, and ensure visibility into commercial performance.
• Customer Communication: Engage with customers to confirm renewal intent, clarify terms, and ensure commercial alignment with their evolving needs.

Skills

Account management

Renewals

Negotiation

Customer communication

CRM proficiency

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce

CPQ platforms

Job description

Thomson Reuters is seeking an Account Specialist to own end-to-end renewals for a portfolio of customers in a hybrid US environment. You will manage quotes, contracts, and renewal forecasting while collaborating with CSMs, Sales, Finance and Legal to align on pricing and terms.

Ideal candidates bring 2+ years in renewals or account management, strong negotiation skills, and proficiency with CRM/CPQ tools. This role offers a pathway to growth within a collaborative, customer-focused team.