Hybrid Renewals & Growth Specialist (SaaS)

PowerToFly; Ann Arbor (MI); Ibrido; USD 106.000 - 198.000; Tempo pieno

Descrizione del lavoro

Thomson Reuters is seeking an Account Specialist to manage a US-based portfolio of existing customers, driving renewals and identifying expansion opportunities. You will ensure a high-quality commercial experience across the customer lifecycle and partner with internal teams to meet retention and revenue goals.

Responsibilities include owning renewals, preparing quotes and contracts, and handling inquiries related to pricing, products, and terms.

Competenze

• 2+ years in account management, renewals, inside sales, customer success, or similar.
• Experience managing a portfolio of SaaS or subscription accounts.
• Professional written and verbal English communication skills.

Mansioni

• Own the end-to-end renewal process for assigned US customer accounts.
• Proactively engage customers to confirm renewal intent and communicate product value.
• Prepare and manage quotes, order forms, contracts, and related documentation.
• Respond to inbound inquiries on pricing, products, billing, and terms.
• Identify and execute upsell/cross-sell opportunities within existing accounts.
• Coordinate internal approvals and deal terms as needed.
• Build trusted relationships and understand customer needs and challenges.
• Provide renewal pipeline visibility and revenue forecasts to leadership.

Conoscenze

Account management

Renewals

Customer success

CRM proficiency

Pricing & contracts

Cross-functional collaboration

Formazione

Bachelor's degree in Business/Marketing/Communications

Strumenti

Salesforce

Salesforce CPQ

Microsoft Dynamics

Descrizione del lavoro

Thomson Reuters is seeking an Account Specialist to manage a US-based portfolio of existing customers, driving renewals and identifying expansion opportunities. You will ensure a high-quality commercial experience across the customer lifecycle and partner with internal teams to meet retention and revenue goals.

Responsibilities include owning renewals, preparing quotes and contracts, and handling inquiries related to pricing, products, and terms.