SaaS Account Specialist: Renewals & Upsell (Hybrid)

Thomson Reuters; Eagan (MN); Hybrid; USD 106,000 - 198,000; Full time

Benefits offered by this job

Hybrid Work Model

Flexible work arrangements

Career development and growth

401k plan

Job summary

Thomson Reuters seeks an Account Specialist to manage a U.S.-based portfolio, drive renewals, and identify expansion opportunities across a world-class content and technology platform. You will work with internal teams to ensure accurate transactions and a premium customer experience throughout the lifecycle.

You will serve as a primary commercial contact, coordinating quotes, terms, and approvals while building trusted relationships and guiding customers toward renewal and growth, including

Qualifications

• 2+ years of experience in account management, renewals, inside sales, customer success, sales support, or another customer-facing commercial role.
• Experience managing a portfolio of customer accounts in a SaaS, subscription, recurring-revenue, technology, professional services, legal, tax, financial, or information-services environment.
• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent relevant professional experience.
• Professional written and verbal English communication skills.
• Demonstrated commercial acumen and the ability to discuss pricing, contract terms, renewal value, and expansion opportunities.
• Strong customer relationship management, communication, and interpersonal skills.
• Experience using CRM, quoting, and sales tools, such as Salesforce, CPQ platforms, or comparable systems.
• Ability to manage multiple renewals, customer requests, and deadlines in a fast-paced environment.
• Strong organizational skills, attention to detail, prioritization, and follow-through.
• Analytical and solution-oriented mindset, with the ability to identify account risks, trends, and growth opportunities.
• Ability to work independently while collaborating effectively with cross-functional teams.

Responsibilities

• Own the end-to-end renewal process for an assigned portfolio of U.S.-based customer accounts.
• Proactively engage customers to confirm renewal intent, communicate product value, clarify contract terms, and ensure timely execution.
• Prepare and manage quotes, order forms, contracts, and related commercial documentation.
• Respond to inbound commercial inquiries, including questions related to pricing, products, billing, and contract terms.
• Identify and execute low- to moderate-complexity upsell and cross-sell opportunities within existing accounts.
• Support customer pricing discussions and coordinate internal approvals, deal structure, and contract terms as needed.
• Build trusted customer relationships and develop a strong understanding of customer business needs, objectives, and challenges.
• Create and communicate value-based propositions that support customer retention and account growth.
• Analyze account data, customer activity, renewal trends, and commercial performance to identify risks and growth opportunities.
• Maintain accurate account, opportunity, renewal, and forecasting information in CRM and quoting systems.
• Provide reliable renewal pipeline visibility and revenue forecasts to leadership and internal stakeholders.
• Partner closely with Account Executives, Customer Success Managers, Finance, Legal, Operations, and other internal teams to ensure a seamless customer experience.
• Coordinate internal resources to resolve customer issues and facilitate timely commercial transactions.
• Share customer feedback and market insights to support improvements to products, processes, and customer outcomes.
• Consistently achieve or exceed assigned renewal, retention, expansion, and customer engagement goals.

Skills

CRM proficiency

Communication

Multi-tasking

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

Salesforce

CPQ platforms

Microsoft Dynamics

Job description

Thomson Reuters seeks an Account Specialist to manage a U.S.-based portfolio, drive renewals, and identify expansion opportunities across a world-class content and technology platform. You will work with internal teams to ensure accurate transactions and a premium customer experience throughout the lifecycle.

You will serve as a primary commercial contact, coordinating quotes, terms, and approvals while building trusted relationships and guiding customers toward renewal and growth, including