SaaS Renewal Manager — Growth & Retention

Gong; San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Gong is seeking a Renewal Manager to own the end-to-end renewal process for SMB customers and drive expansion opportunities. You will collaborate with Digital Customer Success, Sales, and Legal to ensure on-time renewals and optimal customer outcomes.

In this role, you will manage pricing negotiations, leverage data insights, and articulate Gong's value. The ideal candidate demonstrates strong negotiation skills, a strategic mindset, and the ability to thrive in a fast-paced, high-growth

Qualifications

• Strong negotiation skills and strategic mindset.
• Experience collaborating with Sales, Legal, and Customer Success.
• Ability to thrive in a fast-paced, high-growth environment.

Responsibilities

• Own end-to-end renewal process for SMB customers.
• Manage pricing negotiations.
• Identify renewal expansion opportunities and drive outcomes.

Skills

Negotiation

Strategic thinking

Data insights

Job description

Gong is seeking a Renewal Manager to own the end-to-end renewal process for SMB customers and drive expansion opportunities. You will collaborate with Digital Customer Success, Sales, and Legal to ensure on-time renewals and optimal customer outcomes.

In this role, you will manage pricing negotiations, leverage data insights, and articulate Gong's value. The role requires strong negotiation skills, a strategic mindset, and the ability to thrive in a fast-paced, high-growth environment.