SaaS Renewal & Lifecycle Growth Strategist

Lenovo Inc.; North Carolina; Remote; USD 110,000 - 160,000; Full time

Job summary

Lenovo is seeking a Renewal Manager to own the renewal and retention strategy for Marketplace subscriptions. You will collaborate with Marketing, Product, Analytics, Operations, Finance, and Support to drive renewals and revenue across a global, remote-friendly structure.

The role emphasizes data-driven decision-making, test-and-learn programs, and forward-looking renewal planning in a fast-paced, SaaS-like environment.

Qualifications

• 7+ years of experience in retention, renewal management, lifecycle marketing, subscription commerce, customer success, or a related commercial role.
• Bachelor’s degree required.
• MBA or relevant advanced degree preferred.

Responsibilities

• Own the end-to-end renewal operating model for Marketplace subscriptions, including renewal journeys, eligibility, communications, offers, and reporting.
• Develop and optimize segmented renewal strategies by product, term, tenure, history, behavior, device, and market signals.
• Create and execute lifecycle campaigns across email, on-device experiences, Marketplace, and account management touchpoints to drive activation, renewal, upgrade, and win-back.
• Establish renewal performance metrics and build dashboards with Analytics and Product to measure renewal rate, churn, retained revenue, MRR, ARPU, payment recovery, and campaign performance.
• Identify churn drivers and friction points; translate findings into prioritized tests and scalable improvements.
• Partner with Product, Engineering, Operations, Finance, and Customer Support to improve subscription management, payment-failure recovery, cancellation flows, customer self-service, and renewal readiness.
• Work with software partners to align renewal offers, messaging, funding, product communications, and performance reviews.
• Lead test-and-learn plans for renewal messaging, timing, pricing, offers, landing experiences, and channel mix; apply results to improve outcomes and revenue.
• Maintain a forward-looking renewal calendar and communicate risks, performance, decisions, and opportunities to stakeholders.

Skills

Retention management

Lifecycle marketing

Subscription commerce

Customer success

Analytics

Education

Bachelor's degree

MBA (preferred)

Job description

Lenovo is seeking a Renewal Manager to own the renewal and retention strategy for Marketplace subscriptions. You will collaborate with Marketing, Product, Analytics, Operations, Finance, and Support to drive renewals and revenue across a global, remote-friendly structure.

The role emphasizes data-driven decision-making, test-and-learn programs, and forward-looking renewal planning in a fast-paced, SaaS-like environment.