SaaS Renewal & Growth Manager

Kong

United States

Remote

USD 85,000 - 140,000

Full time

14 days+

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Job summary

Kong Inc., a leading developer of API and AI connectivity technologies, is seeking a Renewal Manager to own the renewal process for an assigned portfolio of customers. You will engage with customers before renewal, prepare quotes, and collaborate with CSMs and SEs to address needs.

You will negotiate terms, pursue upsell opportunities, and provide feedback to improve processes. Experience in account management renewals or customer success in SaaS, strong negotiation, and Salesforce familiarity

Qualifications

Experience in account management renewals or customer success in a SaaS or technology environment.
Proven ability to manage multiple accounts and prioritize tasks effectively.
Strong communication and negotiation skills with a customer-centric approach.
Experience with CRM systems such as Salesforce; familiarity with renewal tools is a plus.
Analytical mindset with the ability to interpret customer health data and usage metrics.
Team players with the ability to collaborate across departments and work independently.

Responsibilities

Own and manage the renewal process for an assigned portfolio of customers.
Engage with customers before their renewal date to discuss contract terms value realization and future needs.
Prepare and present renewal quotes proposals and contracts using Salesforce and other tools.
Collaborate with (CSMs) and (SEs) to address customer questions or technical requirements.
Proactively identify and address at-risk renewals developing strategies to mitigate churn.
Negotiate contract terms and pricing to ensure a win-win outcome.
Identify and pursue upsell and cross-sell opportunities during the renewal process.
Provide feedback to management on trends challenges and areas for process improvement.