SaaS Renewals & Growth Specialist

Reltio; Pennsylvania; Hybrid; USD 68,000 - 113,000; Full time

Job summary

Reltio is seeking a Renewal Representative to manage a portfolio of standard renewals, proactively engaging customers to ensure on-time renewals and identify growth opportunities. You will work with Account Executives and Customer Success Managers to optimize deal structures and drive recurring revenue.

The role provides sales administrative support, quotes, and collaboration across Sales Operations and Finance in a fast-growing SaaS environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–2 years in renewals, sales, or account management.
• Strong customer service and relationship-building.
• Clear written and verbal communication skills.
• Ability to manage multiple renewals and deadlines.
• Basic understanding of SaaS contracts and terms.

Responsibilities

• Own end-to-end renewal process for assigned accounts.
• Identify cross-sell, upsell, and add-on opportunities.
• Prepare renewal proposals and quotes per pricing guidelines.
• Collaborate with AEs, CS Managers, and Sales Ops.
• Forecast renewals and maintain Salesforce records.
• Negotiate standard renewal terms within guidelines.
• Communicate effectively with customers and internal teams.
• Escalate complex or non-standard deals to Legal/Finance.

Skills

Renewals

Account management

Customer success

Negotiation

Forecasting

Cross-functional

Analytical thinking

Communication

Problem solving

Education

Bachelor’s degree or equivalent

Tools

Salesforce

CPQ

Excel

Job description

Reltio is seeking a Renewal Representative to manage a portfolio of standard renewals, proactively engaging customers to ensure on-time renewals and identify growth opportunities. You will work with Account Executives and Customer Success Managers to optimize deal structures and drive recurring revenue.

The role provides sales administrative support, quotes, and collaboration across Sales Operations and Finance in a fast-growing SaaS environment.