Senior API & Cloud-Native Customer Success Manager

Kong Inc.; Town of Texas (WI); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Kong Inc. in the United States is seeking a Customer Experience specialist to lead lifecycle engagement with a portfolio of customers, driving adoption of APIs, microservices, and Kong's platform.

You will collaborate with Americas sales and deliver value across the customer journey. This role emphasizes strong organization, communication, and the ability to leverage self-service tooling and reusable assets to scale outcomes.

Qualifications

• Experience in SaaS, Open Source or Infrastructure software preferred.
• Excellent organizational skills and self-starter mindset.
• Strong understanding of modern cloud native architectures.
• Solid grasp of DevOps, CI/CD and cloud computing IaaS.
• Familiarity with Kubernetes, containers, and microservices.
• Experience with API management (APIM) is a plus.

Responsibilities

• Coach customers throughout their lifecycle in collaboration with CX teams.
• Define what good adoption and post-sales engagement look like and why.
• Collaborate with Sales and Product to maximize customer outcomes.
• Help innovate tooling and processes for team efficiency.
• Work on innovative customer projects leveraging Kong technologies.
• Learn Kong products and apply knowledge to real-world usage.
• Collaborate with peers, partners, and groups across Kong.

Skills

Builder mentality

Portfolio management

Cloud native tech

APIM understanding

DevOps & CI/CD

Kubernetes

Containerization

Strong communication

Job description

Kong Inc. in the United States is seeking a Customer Experience specialist to lead lifecycle engagement with a portfolio of customers, driving adoption of APIs, microservices, and Kong's platform.

You will collaborate with Americas sales and deliver value across the customer journey. This role emphasizes strong organization, communication, and the ability to leverage self-service tooling and reusable assets to scale outcomes.