SaaS Onboarding & Adoption Lead – Logistics (Hybrid)

Qargo TMS; Chicago (IL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Ownership & impact

Dream Team growth

Flexible environment

Job summary

Qargo is looking for a Customer Onboarding Manager in Chicago to guide new customers through onboarding, optimize their workflows, and ensure strong user adoption and measurable impact on daily operations. You’ll act as the trusted advisor, bridging customers with Sales, Product and Engineering, delivering hands-on configuration and training from day one while maintaining regular travel across the US.

This hybrid role requires clear communication with technical and non-technical audiences, a

Qualifications

• Operational background in transport or logistics (planning/dispatch).
• Experience implementing complex SaaS solutions and a curiosity about logistics operations.
• Self-starter who takes initiative and enjoys variety in their work.
• Strong communication skills with both technical and non-technical audiences.
• English is a must; Spanish is a plus.
• Customer-focused and passionate about delivering excellent customer experience.
• Proactive, organized, and flexible in a fast-paced, scaling environment.
• Hybrid role requires regular travel within the US and a valid driver’s license.

Responsibilities

• Guide customers through onboarding from kick-off and process analysis to go-live and aftercare.
• Analyse current workflows (planning, order entry, invoicing) and translate into an efficient Qargo setup.
• Configure the platform and deliver hands-on training so customers can work in Qargo from day one.
• Act as main contact during implementation; ensure satisfaction and strong adoption.
• Support pre-sales by analyzing client needs and providing input during demos.
• Capture insights and collaborate with Sales, Product and Engineering to optimise the solution.
• Travel regularly across the country to meet customers.

Skills

Operational logistics experience

Self-starter

Strong communication

Customer-focused

Proactive & organized

English fluency

Spanish a plus

Driver's license

Job description

Qargo is looking for a Customer Onboarding Manager in Chicago to guide new customers through onboarding, optimize their workflows, and ensure strong user adoption and measurable impact on daily operations. You’ll act as the trusted advisor, bridging customers with Sales, Product and Engineering, delivering hands-on configuration and training from day one while maintaining regular travel across the US.

This hybrid role requires clear communication with technical and non-technical audiences, a