Customer Onboarding Manager (Chicago)

Qargo TMS; Chicago (IL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Ownership & impact

Dream Team growth

Flexible environment

Job summary

Qargo is looking for a Customer Onboarding Manager in Chicago to guide new customers through onboarding, optimize their workflows, and ensure strong user adoption and measurable impact on daily operations. You’ll act as the trusted advisor, bridging customers with Sales, Product and Engineering, delivering hands-on configuration and training from day one while maintaining regular travel across the US.

This hybrid role requires clear communication with technical and non-technical audiences, a

Qualifications

• Operational background in transport or logistics (planning/dispatch).
• Experience implementing complex SaaS solutions and a curiosity about logistics operations.
• Self-starter who takes initiative and enjoys variety in their work.
• Strong communication skills with both technical and non-technical audiences.
• English is a must; Spanish is a plus.
• Customer-focused and passionate about delivering excellent customer experience.
• Proactive, organized, and flexible in a fast-paced, scaling environment.
• Hybrid role requires regular travel within the US and a valid driver’s license.

Responsibilities

• Guide customers through onboarding from kick-off and process analysis to go-live and aftercare.
• Analyse current workflows (planning, order entry, invoicing) and translate into an efficient Qargo setup.
• Configure the platform and deliver hands-on training so customers can work in Qargo from day one.
• Act as main contact during implementation; ensure satisfaction and strong adoption.
• Support pre-sales by analyzing client needs and providing input during demos.
• Capture insights and collaborate with Sales, Product and Engineering to optimise the solution.
• Travel regularly across the country to meet customers.

Skills

Operational logistics experience

Self-starter

Strong communication

Customer-focused

Proactive & organized

English fluency

Spanish a plus

Driver's license

Job description

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe and the US.

The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks.

Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

About the Role

As Customer Onboarding Manager, you’ll guide our customers step by step in switching from their current way of working to Qargo, ensuring a smooth transition, strong user adoption, and real impact on their daily operations.

You’ll be their trusted advisor, helping them optimise their workflows while acting as the bridge between customers and our internal teams.

This is a hybrid working role based in Chicago, with regular (weekly) travel to customers across the country.

Key Responsibilities

• Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare.


• Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup.


• Configure the platform and deliver hands‑on training to our customers so they can confidently work in Qargo from day one.


• Act as the main point of contact during implementation. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform.


• Support pre‑sales by analysing potential client needs and providing technical input during demos.


• Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution.


• Travel regularly across the country to meet customers.

Skills & Experience

• An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS.


• Or experience implementing complex SaaS solutions and an interest in logistics operations.


• A self‑starter who takes initiative and enjoys variety in their work.


• Strong communication skills with both technical and non‑technical audiences.


• English is a must and Spanish is a big plus


• Customer‑focused and passionate about delivering the best possible customer experience.


• Proactive, organised, and flexible, thriving in a fast‑paced, scaling environment.


• While this is a hybrid role, regular travel within the US is required. Therefore, a valid driver’s license is needed for customer visits.

What We Offer

• A competitive salary package.


• A role with real responsibility, ownership, and impact.


• The chance to be part of our Dream Team, with opportunities to grow alongside Qargo as we expand across the US.


• A flexible and trust‑based working environment.