Logistics Customer Success Strategist (Hybrid)

Argo AI; Chicago (IL); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Cargomatic seeks a dynamic, detail-oriented Customer Success Specialist to join our rapidly growing team. In this role you will collaborate with teams across the network to ensure shipment operations run smoothly and customer satisfaction is maximized.

The ideal candidate has 2+ years in logistics or customer success, exceptional communication, Excel data skills, and a track record of managing daily customer operations in a hybrid Chicago-based setting.

Qualifications

• Bachelor’s degree with 2+ years’ experience in logistics, supply chain, or drayage account management or customer success is required.
• Exceptional communication skills, both written and verbal, with professional stakeholder interaction.
• Customer-centric mindset with track record in driving customer satisfaction and relationships.
• Technical agility to learn new concepts, software, and logistics technologies.
• Data proficiency in Microsoft Excel for reporting and data management.
• Analytical problem solving to troubleshoot operational issues and devise solutions.
• Adaptability to rapidly shifting priorities in a high-growth environment.
• Drive and organization with a strong sense of urgency and prioritization.

Responsibilities

• Customer Engagement: Serve as the primary point of contact for our customers. You will drive daily engagement and ensure timely, high-quality communication across email, phone, and reporting channels.
• Operational Execution: Seamlessly execute day-to-day customer operations, adapting to new challenges and taking on additional duties as the business requires.
• Cross-Functional Collaboration: Partner actively with internal stakeholders—including Sales, Account Management, and Carrier Operations to elevate the customer experience and ensure all metrics meet or exceed customer expectations.
• Data & SLA Management: Track, maintain, and continuously improve weekly account data metrics and key Service Level Agreements (SLAs) as defined by the Customer Success Manager.
• Strategic Growth Initiatives: Proactively identify and champion new products, processes, and initiatives designed to support the growth, engagement, and retention of our customer base.
• Process Optimization: Develop scalable processes and Standard Operating Procedures (SOPs) to effectively transition and manage daily tasks with our offshore support staff.

Skills

Exceptional Communication

Customer-Centric Mindset

Data Proficiency

Analytical Problem Solving

Adaptability

Drive & Organization

Technical Agility

Education

Bachelor’s degree

Job description

Cargomatic seeks a dynamic, detail-oriented Customer Success Specialist to join our rapidly growing team. In this role you will collaborate with teams across the network to ensure shipment operations run smoothly and customer satisfaction is maximized.

The ideal candidate has 2+ years in logistics or customer success, exceptional communication, Excel data skills, and a track record of managing daily customer operations in a hybrid Chicago-based setting.