SaaS Implementation Leader — Remote (ET)

Endicott Group

Massachusetts

Remote

USD 110,000 - 160,000

Full time

6 days ago

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Benefits offered by this job

Health, dental and vision insurance

Life insurance & disability coverage

Open PTO & parental leave

401(k) with company match

Employee assistance program

Voluntary supplemental benefits

Job summary

3E is seeking a Manager, Customer Implementation to lead a U.S.-based team delivering SaaS implementations across our evolving product portfolio. You will coach, guide, and coordinate across regions to ensure a high-quality customer experience and delivery excellence.

You will partner with Product, Customer Success, Commercial, Support, and Technical Operations. This role emphasizes change leadership, structured delivery, and practical use of AI to enhance efficiency.

Qualifications

6+ years leading SaaS onboarding, implementation, or professional services.
Experience managing a delivery team of 2+ people.
Strong project management fundamentals across scope, milestones, risks, and dependencies.
Experience with enterprise customers and cross-functional stakeholder communication.
Able to guide teams through changing priorities and evolving products.

Responsibilities

Lead and develop a U.S.-based onboarding and implementation team of ~5–6 professionals.
Set expectations, monitor performance, and provide actionable feedback.
Oversee active implementations, identify risks, and remove roadblocks.
Manage project plans, milestones, scope, risks, and customer communications.
Serve as sponsor for strategic multi-product implementations across teams.