SaaS Customer Success Architect & Trusted Advisor

3E; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

3E is a mission-driven company dedicated to creating a safer and more sustainable world through regulatory intelligence and AI solutions. With over 35 years of experience and a global presence, the company combines startup agility with the stability of an industry leader.

You will engage with customers, provide product education, and offer consultative problem-solving. You will partner closely with two Account Managers to become a trusted advisor to their customers, shaping the customer

Qualifications

• 3+ years of experience in Customer Success, Account Management, or related customer-facing roles in a SaaS environment.
• Strong relationship-building skills and ability to communicate complex information clearly.
• Comfort navigating challenging conversations and collaborating with internal partners.

Responsibilities

• Build relationships that last by developing trusted partnerships with customer stakeholders.
• Turn product knowledge into customer success by guiding customers through capabilities and training.
• Drive meaningful engagement and adoption through proactive outreach and success plans.

Skills

Relationship building

Communication

Stakeholder management

Job description

3E is a mission-driven company dedicated to creating a safer and more sustainable world through regulatory intelligence and AI solutions. With over 35 years of experience and a global presence, the company combines startup agility with the stability of an industry leader.

You will engage with customers, provide product education, and offer consultative problem-solving. You will partner closely with two Account Managers to become a trusted advisor to their customers, shaping the customer