SaaS Implementation Lead - Veterinary Launches (Remote)

Nest Veterinary; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

You will collaborate with Hospital Success Managers and cross-functional partners to build a scalable launch playbook that accelerates enrollment across multi-site networks. SaaS onboarding and CRM experience are highly valued.

Qualifications

• 2+ years in SaaS implementation, customer onboarding, operations, or project management.
• Experience training customer-facing teams on new tools or workflows.
• Experience coordinating multi-stakeholder projects and delivering on schedule.
• Comfortable working in a CRM.

Responsibilities

• Lead onboarding for new hospitals, including timelines, deliverables, and coordination with Hospital Success Managers.
• Run readiness reviews on integrations and configuration, and close open items with Engineering, Support, and hospital staff.
• Train hospital teams on care plans and the workflows for presenting plans and enrolling clients.
• Coordinate scheduling and communication across Nest, hospital teams, and vendors.
• Document sign-offs and hand each hospital off cleanly to ongoing support.
• Bring post-launch findings to Product, Engineering, and Hospital Success to improve the launch process.

Skills

SaaS implementation

Customer onboarding

Project management

CRM usage

Job description

You will collaborate with Hospital Success Managers and cross-functional partners to build a scalable launch playbook that accelerates enrollment across multi-site networks. SaaS onboarding and CRM experience are highly valued.