Veterinary SaaS Onboarding Manager — Drive Growth

Shepherd Veterinary Solutions

United States

Hybrid

USD 90,000 - 130,000

Full time

6 days ago

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Benefits offered by this job

Competitive salary

Benefits

Autonomy

Collaborative environment

Job summary

Shepherd Veterinary Solutions is seeking an Onboarding Manager to lead the onboarding team for our world-class veterinary practice management solution. You will drive the onboarding experience for multi-site and single-site clinics, ensuring a smooth transition to Shepherd’s software and sustained customer success.

You will partner with product and data teams to translate user feedback into ongoing process improvements, develop scalable onboarding content, and monitor KPIs to optimize efficiency

Qualifications

3+ years of direct people management experience.
Experience as a practice manager at a veterinary practice.
Track record of supporting customers in a B2B SaaS subscription business.
Ability to implement SaaS solutions with strong customer experience focus.
Advanced analytics and dashboard development skills.

Responsibilities

Lead the onboarding account management team across multi-site and single-site accounts.
Build scalable onboarding tools, content, and SOPs.
Translate industry knowledge into support for team and users.
Collaborate with data migration and product teams for feedback.
Define KPIs to improve efficiency and reduce onboarding costs.

Skills

People management

SaaS onboarding

B2B SaaS

Analytics

Customer retention

Job description

You will partner with product and data teams to translate user feedback into ongoing process improvements, develop scalable onboarding content, and monitor KPIs to optimize efficiency

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