SaaS Implementation Lead — Onboarding & Success (Hybrid)

Uptick; Denver (CO); Hybrid; USD 80,000 - 92,000; Full time

Benefits offered by this job

401(k) match

PTO 18 days + birthday

11 paid holidays

Company retreats

Competitive salary

Job summary

Uptick in Denver is seeking an Implementation Manager for SMB and Enterprise clients. This US-based, hybrid role requires 2-3 days per week at our LoHi office, reporting into the Implementation Lead, NA.

You will guide onboarding from sales handover through data, configuration and training, coordinating across time zones and teams. This is an early-stage US-based position with growth potential and a focus on efficient decision-making.

Qualifications

• SaaS implementation or customer-facing experience required.
• Proficient with Excel and Google Sheets.
• Ability to prioritise, track, and report on client implementation status.
• Experience coordinating across time zones and teams.
• Detail-oriented, organized, and data-driven.

Responsibilities

• Solution-based thinker who can self-manage in tricky situations as Uptick grows at pace.
• Process and documentation specialist who will help continue to shape and build Uptick's US-based internal resources to assist this growing team.
• Systematic thinking - ability to assess, suggest and implement improvements to consistently deliver the best customer outcomes.
• Critical thinking and problem solving - to find solutions to challenges within the team and to offer support solutions to clients that will best suit their needs.
• Project management - Undertaking all necessary tasks from Sales handover to completed project, including handover to Customer Success.
• Time management - Driving adherence to project timelines to deliver projects to schedule.
• Client relations/communication - establishing a partnership with clients, setting expectations and managing stakeholders.
• System configuration - Hands-on configuration of client data to the default or agreed scope.
• Training - delivery of training services to clients, including office & technician sessions for different audiences.

Skills

SaaS implementation experience

Customer facing experience

Excel

Google Sheets

Prioritisation

Time management

Cross-time-zone collaboration

Attention to detail

Communication

Problem solving

Tools

Excel

Google Sheets

Job description

Uptick in Denver is seeking an Implementation Manager for SMB and Enterprise clients. This US-based, hybrid role requires 2-3 days per week at our LoHi office, reporting into the Implementation Lead, NA.

You will guide onboarding from sales handover through data, configuration and training, coordinating across time zones and teams. This is an early-stage US-based position with growth potential and a focus on efficient decision-making.