SaaS Implementation Lead | Customer Onboarding & Success

Comply365; Irving (TX); Ibrido; USD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited PTO

Flexible work environment

Paid Holidays

401(k) plan

Medical, dental, vision

Parental leave

Employee referral bonus

Descrizione del lavoro

Comply365 is seeking a Customer Delivery Manager to join our Delivery team in the US. You will support customers through their implementation journey, configuring SaaS solutions and delivering effective training to ensure value realization.

The role is hybrid to our Irving, TX office with a required three‑days‑per‑week office presence. The ideal candidate is customer‑focused, organized, and able to translate business needs into practical configurations, and to work with cross‑functional teams to

Competenze

• Experience in SaaS implementation or customer delivery.
• Strong communication and presentation abilities.
• Willingness to travel internationally (about 1 week per month).

Mansioni

• Lead customer implementations and onboarding from planning through go-live.
• Understand customer needs and help define and build solutions using our SaaS platform.
• Configure the system based on customer requirements and best practices.
• Deliver customer training and enablement to ensure successful adoption.
• Work closely with customers to resolve challenges and drive successful outcomes.
• Collaborate with Product, R&D, Support, and other teams to deliver customer solutions.
• Identify opportunities to improve the implementation and customer experience.

Conoscenze

SaaS implementations

Customer delivery

Consulting

Training delivery

Customer facing

Communication skills

Presentation skills

Problem solving

Travel willingness

Descrizione del lavoro

Comply365 is seeking a Customer Delivery Manager to join our Delivery team in the US. You will support customers through their implementation journey, configuring SaaS solutions and delivering effective training to ensure value realization.

The role is hybrid to our Irving, TX office with a required three‑days‑per‑week office presence. The ideal candidate is customer‑focused, organized, and able to translate business needs into practical configurations, and to work with cross‑functional teams to