SaaS Delivery Lead - Customer Onboarding & Training

Comply365; Orlando, Northern (FL, KY); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

Flexible work environment

Paid Holidays

401(k) plan with company

Comprehensive benefits package (health

dental, vision, life, disability, HSA,

Paid parental leave

Learning and development opportunities

Employee referral bonus

Job summary

Comply365 is seeking a Customer Delivery Manager to join our Delivery team in the US. This hybrid role in Orlando requires in-office presence three days weekly and focuses on guiding customers through SaaS implementations, configuring solutions, and delivering training.

The ideal candidate excels in customer-facing communication, can manage multiple priorities, and is comfortable with international travel—approximately one week per month. Aviation industry familiarity is advantageous.

Qualifications

• Experience in SaaS implementation, customer delivery, consulting, training, or similar client-facing roles.
• Ability to quickly learn new technologies and explain complex concepts to customers.
• Strong communication, presentation, and customer-facing skills.
• Organized, proactive, and able to manage multiple priorities.
• Strong problem-solving and interpersonal abilities.
• Aviation or aerospace familiarity is a plus; knowledge of FOX Training Management System is beneficial.
• Open to international travel about one week per month.

Responsibilities

• Lead customer implementations and onboarding from planning through go-live.
• Understand customer needs and help define and build solutions using our SaaS platform.
• Configure the system based on customer requirements and best practices.
• Deliver customer training and enablement to ensure successful adoption.
• Collaborate with Product, R&D, Support, and other teams to deliver customer solutions.
• Identify opportunities to improve implementation and customer experience.

Skills

SaaS implementation

Customer delivery

Consulting

Training delivery

Travel readiness

Communication skills

Organized & proactive

Problem solving

Aviation/aerospace experience

Tools

FOX Training Management System

Job description

Comply365 is seeking a Customer Delivery Manager to join our Delivery team in the US. This hybrid role in Orlando requires in-office presence three days weekly and focuses on guiding customers through SaaS implementations, configuring solutions, and delivering training.

The ideal candidate excels in customer-facing communication, can manage multiple priorities, and is comfortable with international travel—approximately one week per month. Aviation industry familiarity is advantageous.