SaaS Customer Enablement & Delivery Lead

vistairhr

Irving (TX)

Hybrid

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Unlimited PTO

Flexible work environment

Paid Holidays

401(k) plan with company

Comprehensive benefits package (med, d

Vision, life and disability insurance

HSA and FSA

Paid parental leave

Learning and development opportunities

Employee referral bonus

Job summary

Comply365 in Irving, TX is seeking a Customer Delivery Manager to guide customer implementations of our SaaS platform from planning through go‑live. You will translate customer needs into configured solutions, deliver training, and partner with Product, R&D, Support, and sales to ensure successful adoption and outcomes.

The role is hybrid with three days per week in the Irving office, and it requires travel internationally about one week per month.

Qualifications

Experience in SaaS implementation, customer delivery, consulting, training, or similar customer-facing roles.
Strong communication, presentation, and customer-facing skills.
Organized, proactive, and able to juggle multiple priorities.
Aviation/aerospace exposure or FOX Training Management System knowledge is a plus.

Responsibilities

Lead customer implementations and onboarding from planning through go-live.
Understand customer needs and help define and build solutions using our SaaS platform.
Configure the system based on customer requirements and best practices.
Deliver customer training and enablement to ensure successful adoption.
Collaborate with Product, R&D, Support, and other teams to deliver customer solutions.
Identify opportunities to improve the implementation and customer experience.