SaaS Implementation & Customer Enablement Lead

Comply365; Beloit (WI); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Unlimited PTO

Flexible work

Paid holidays

401(k) plan

Comprehensive benefits

Parental leave

Job summary

Comply365 seeks a Customer Delivery Manager to join our Delivery team in the US. The role supports customers through implementations, helping them adopt and derive value from our SaaS solutions.

The ideal candidate is customer‑focused, organized, and comfortable translating business needs into configured solutions and effective training. This role is hybrid to our Beloit, WI office with three days per week in the office.

Qualifications

• Experience in SaaS implementations or customer delivery projects.
• Ability to configure solutions and train customers effectively.
• In-depth communication and stakeholder management skills.
• Willingness to travel internationally roughly one week per month.

Responsibilities

• Lead customer implementations and onboarding from planning through go-live.
• Understand customer needs and define solutions using our SaaS platform.
• Configure the system based on customer requirements and best practices.
• Deliver customer training and enablement to ensure adoption.
• Collaborate with Product, R&D, Support and other teams to deliver solutions.
• Identify opportunities to improve implementation and customer experience.
• Work closely with customers to resolve challenges and drive outcomes.

Skills

SaaS implementation

Customer delivery

Consulting & training

Learning new tech

Communication skills

Organization

Problem solving

Aviation experience

Travel internationally

Job description

Comply365 seeks a Customer Delivery Manager to join our Delivery team in the US. The role supports customers through implementations, helping them adopt and derive value from our SaaS solutions.

The ideal candidate is customer‑focused, organized, and comfortable translating business needs into configured solutions and effective training. This role is hybrid to our Beloit, WI office with three days per week in the office.