SaaS Implementation Lead - Client Onboarding & Go-Live

Globalli; United States; Remote; USD 95,000 - 150,000; Full time

Job summary

Globalli is seeking an Implementation Manager to lead new client implementations of the Globalli platform from kickoff through go-live. You will serve as the primary project manager and client point of contact, ensuring on-time delivery within scope and aligned with client expectations.

You will partner with Product, Engineering, Payroll Operations, Benefits, Customer Success, Compliance, and local payroll partners to coordinate all aspects of implementation, manage risks, oversee testing,

Qualifications

• 3–5+ years of experience managing SaaS software implementations, customer onboarding, or technical project management.
• Experience working with enterprise software, HR technology, HCM, payroll, or workforce management platforms is strongly preferred.
• Proven ability to manage multiple client implementations simultaneously.
• Strong project management and organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Demonstrated ability to collaborate effectively across technical and business teams.
• Strong analytical, problem-solving, and decision-making skills.
• Experience working in a fast-paced, high-growth environment is preferred.

Responsibilities

• Lead end-to-end implementation projects from kickoff through go-live.
• Develop and manage detailed implementation plans, timelines, milestones, and project deliverables.
• Monitor project progress, identify risks, and proactively drive issue resolution.
• Ensure projects remain on schedule while managing competing priorities.
• Serve as the primary point of contact throughout the implementation process.
• Build strong client relationships through proactive communication and regular status updates.
• Coordinate internal resources and dependencies required to meet implementation timelines.
• Coordinate platform configuration based on client requirements.
• Oversee testing activities, including payroll validation, user acceptance testing (UAT), and readiness for production.
• Coordinate client training sessions and onboarding activities.
• Support change management efforts to promote successful platform adoption.
• Coordinate all implementation activities required for a successful client launch.
• Ensure all implementation milestones, testing, and client deliverables are completed prior to production.
• Identify opportunities to improve implementation processes, documentation, and client experience.

Skills

Project management

SaaS implementations

Client onboarding

Stakeholder management

Communication

Analytical thinking

Education

PMP Certification

Scrum Certification

Tools

Jira

Asana

Monday.com

Job description

Globalli is seeking an Implementation Manager to lead new client implementations of the Globalli platform from kickoff through go-live. You will serve as the primary project manager and client point of contact, ensuring on-time delivery within scope and aligned with client expectations.

You will partner with Product, Engineering, Payroll Operations, Benefits, Customer Success, Compliance, and local payroll partners to coordinate all aspects of implementation, manage risks, oversee testing,