Client Onboarding & Payroll Implementation Lead

Connecteam; New York (NY); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401k

Job summary

Connecteam is seeking an Onboarding Manager to guide new customers from partnership handoff through payroll launch. This is a customer-facing, hands-on implementation role combining project management, system configuration, payroll-process understanding, customer training and cross-functional coordination.

The role partners with the customer, partner Implementation Managers, and Connecteam teams to ensure employee data, time tracking, PTO, payroll rules and payroll system integrations are

Qualifications

• 2+ years of experience in implementation, onboarding, customer facing SaaS role with SMB & Mid Market client sizes.
• Strong project management skills with the ability to manage multiple customer implementations and priorities simultaneously.
• Excellent communication, presentation, and training skills with the ability to explain technical concepts to both technical and non-technical audiences.

Responsibilities

• Own the customer onboarding process across partnership from internal handoff through go-live and initial payroll stabilization.
• Build implementation plans around first clock-in, payroll periods, training requirements and payroll processing deadlines.
• Lead kickoff, setup, training and client’s payroll.
• Maintain clear timelines, responsibilities, next steps, risks and customer communication throughout each project.
• Understand the customer workflows and translate business requirements into Connecteam setup.
• Configure relevant Connecteam account settings and manage integrations.
• Train clients on Connecteam platform and payroll workflows; adapt training to customer size and complexity.
• Coordinate across customers, partner, Sales, Support, Product, Integrations and leadership.
• Investigate issues, route to owner, and document handoffs and risks.

Skills

Onboarding experience

Project management

Customer-facing SaaS

Communication skills

Training skills

Relationship building

Time management

Job description

Connecteam is seeking an Onboarding Manager to guide new customers from partnership handoff through payroll launch. This is a customer-facing, hands-on implementation role combining project management, system configuration, payroll-process understanding, customer training and cross-functional coordination.

The role partners with the customer, partner Implementation Managers, and Connecteam teams to ensure employee data, time tracking, PTO, payroll rules and payroll system integrations are