SaaS Implementation Delivery Manager

OpenGov; Chicago (IL); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Paid time off

Professional development

Job summary

OpenGov is seeking a Manager I in Chicago to lead a team of Implementation Analysts/Consultants. You’ll oversee data gathering, platform configuration, and training to ensure timely, on-budget deployments with high customer satisfaction.

You will mentor staff, optimize workflows, and collaborate with Sales, Product, Engineering, and Customer Success to improve delivery and customer outcomes. Travel about 25% may be required.

Qualifications

• Bachelor's degree preferred or commensurate experience demonstrating the ability to perform the above responsibilities.
• 3 years of project delivery experience in a SaaS setting.
• Geographic Information Systems (GIS) software experience strongly preferred.
• Experience with government budgeting concepts, finance/budgeting solutions, procurement, permitting, licensing, asset management or related fields is advantageous.

Responsibilities

• Lead, coach, and mentor a team of Implementation Analysts and/or Implementation Consultants, fostering strong team culture, accountability, and development.
• Drive execution of high-quality customer implementations by overseeing data requirements gathering, technical platform configuration, and administrator training.
• Support team members in troubleshooting technical issues related to data formatting, system logic, and configuration workflows.
• Ensure delivery consistency and quality by reinforcing implementation methodology, process documentation, and technical standards.
• Provide hands‑on support for complex projects, including advising on data transformation strategies and workflow optimization.
• Understand customer pain points and partner with cross‑functional teams to simplify, enhance and automate existing processes that will improve customer workflow.
• Track and manage team utilization, delivery metrics, and project portfolio health to ensure successful outcomes across all implementations.
• Apply sound judgment in balancing competing project priorities, customer needs, and internal resource availability.
• Collaborate cross‑functionally with Sales, Product, Engineering, and Customer Success to align customer expectations and streamline delivery.
• Identify and mitigate risks across the portfolio, proactively escalating issues and developing resolution strategies.
• Gather and share customer feedback to inform internal process improvements and influence product enhancements.
• Support recruiting, onboarding, and training initiatives to scale the implementation team in alignment with business needs.

Skills

Leadership

Project delivery

Customer teamwork

Communication

Data transformation

Workflow modeling

Problem solving

Analytical thinking

Education

Bachelor's degree preferred

Tools

GIS software

ETL tools

Job description

OpenGov is seeking a Manager I in Chicago to lead a team of Implementation Analysts/Consultants. You’ll oversee data gathering, platform configuration, and training to ensure timely, on-budget deployments with high customer satisfaction.

You will mentor staff, optimize workflows, and collaborate with Sales, Product, Engineering, and Customer Success to improve delivery and customer outcomes. Travel about 25% may be required.