Government SaaS Implementations Manager

OpenGov; United States; On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Healthcare options

Flexible vacation policy

401(k) with company match

Paid parental leave

Wellness stipends

Professional development

Job summary

OpenGov is seeking a Manager I to lead and support a team of Implementation Analysts/Consultants responsible for deploying OpenGov solutions. You will oversee data requirements, configuration, and administrator training to ensure on-time, within-budget, high-satisfaction implementations.

The role demands strong technical acumen in data preparation and process automation, with mentoring to improve delivery efficiency and quality across projects.

Qualifications

• Bachelor's degree preferred or commensurate experience demonstrating the ability to perform the above responsibilities; Prior experience in a people management role is highly desirable.
• 3 years of project delivery experience in a SaaS setting.
• Geographic Information Systems (GIS) software experience strongly preferred.
• Experience working with customers at all organizational levels with professionalism and business acumen.
• Excellent interpersonal, verbal, and written communication skills.

Responsibilities

• Lead, coach, and mentor a team of Implementation Analysts and/or Implementation Consultants.
• Drive execution of high-quality customer implementations by overseeing data requirements gathering, configuration, and administrator training.
• Support team members in troubleshooting data formatting, system logic, and configuration workflows.
• Ensure delivery consistency and quality by reinforcing methodology, documentation, and standards.
• Provide hands-on support for complex projects, including data transformation strategies and workflow optimization.
• Understand customer pain points and partner with cross-functional teams to simplify and automate processes.
• Track and manage team utilization, delivery metrics, and project portfolio health.
• Balance priorities and resources to meet customer and business needs.
• Collaborate with Sales, Product, Engineering, and Customer Success to align expectations and delivery.
• Identify and mitigate risks across the portfolio and develop resolution strategies.
• Gather and share customer feedback to inform process improvements and product enhancements.
• Support recruiting, onboarding, and training initiatives to scale the team.

Skills

Leadership

Project delivery

SaaS

Data analysis

Communication

Problem solving

Excel

GIS software

Education

Bachelor's degree or commensurate experience

Tools

ETL tools

Excel

Job description

OpenGov is seeking a Manager I to lead and support a team of Implementation Analysts/Consultants responsible for deploying OpenGov solutions. You will oversee data requirements, configuration, and administrator training to ensure on-time, within-budget, high-satisfaction implementations.

The role demands strong technical acumen in data preparation and process automation, with mentoring to improve delivery efficiency and quality across projects.