Senior Public Sector Implementation Manager

OpenGov Inc.; Illinois; On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Comprehensive healthcare options

Flexible vacation policy

401(k) with company match

Paid parental leave, wellness stipends

Professional development and growth

Weekly catered lunches

Job summary

OpenGov Inc. in Chicago, IL is seeking a Manager I to lead a team of Implementation Analysts/Consultants for successful OpenGov solutions deployments. You will oversee data prep, configuration, and administrator training, while mentoring staff and maintaining delivery quality.

The role requires strong technical acumen, cross-functional collaboration, and a focus on customer success across government clients. Travel ~25% and a competitive compensation package are offered.

Qualifications

• Bachelor's degree preferred or commensurate experience demonstrating the ability to perform the above responsibilities; prior people management experience is desirable.
• 3 years of project delivery experience in a SaaS setting.
• Geographic Information Systems (GIS) software experience strongly preferred.
• Experience working with customers at all organizational levels with a high degree of professionalism and business acumen.
• Excellent interpersonal, verbal, and written communication skills, with a focus on building trust with both internal teams and external customers.
• Strong leadership skills, with emphasis on fostering team culture, accountability, development, and growth.
• Strategic thinker with a history of effectively solving problems and tenaciously following through to ensure customer success.
• Experience delivering training or support to end users in government or regulated environments.
• Ability to travel approximately 25% of the time

Responsibilities

• Lead, coach, and mentor a team of Implementation Analysts and/or Implementation Consultants, fostering strong team culture, accountability, and continuous development.
• Drive execution of high-quality customer implementations by overseeing data requirements gathering, technical platform configuration, and administrator training.
• Support team members in troubleshooting technical issues related to data formatting, system logic, and configuration workflows.
• Ensure delivery consistency and quality by reinforcing implementation methodology, process documentation, and technical standards.
• Provide hands-on support for complex projects, including advising on data transformation strategies and workflow optimization.
• Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow.
• Track and manage team utilization, delivery metrics, and project portfolio health to ensure successful outcomes across all implementations.
• Apply sound judgment in balancing competing project priorities, customer needs, and internal resource availability
• Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align customer expectations and streamline delivery.
• Identify and mitigate risks across the portfolio, proactively escalating issues and developing resolution strategies.
• Gather and share customer feedback to inform internal process improvements and influence product enhancements.
• Support recruiting, onboarding, and training initiatives to scale the implementation team in alignment with business needs.

Skills

Leadership

Project delivery

Customer engagement

Cross-functional collaboration

Data preparation

Workflow documentation

Product configuration

Problem solving

Communication

Time management

Education

Bachelor's degree preferred or commensurate experience

Tools

GIS software

ETL tools (desirable)

Job description

OpenGov Inc. in Chicago, IL is seeking a Manager I to lead a team of Implementation Analysts/Consultants for successful OpenGov solutions deployments. You will oversee data prep, configuration, and administrator training, while mentoring staff and maintaining delivery quality.

The role requires strong technical acumen, cross-functional collaboration, and a focus on customer success across government clients. Travel ~25% and a competitive compensation package are offered.