Government Solutions Implementation Architect

OpenGov, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 97,000 - 110,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Paid parental leave

Wellness stipends

Professional development

Catered lunches

Job summary

OpenGov, a leader in AI and ERP solutions for local and state governments, seeks an Implementation Consultant to oversee end-to-end implementations and ensure maximum value for customers in Chicago, IL.

You will gather data requirements, configure the platform, train administrators, and collaborate with cross-functional teams while guiding government officials through the adoption of OpenGov software solutions. This role emphasizes customer success and delivery excellence.

Qualifications

• At least 2 years of experience in software implementation consulting or equivalent transferrable work with external clients.
• Strong knowledge and experience in analyzing and reporting large volumes of financial or other relevant data, with a solid understanding of governmental concepts and practices.
• Proficiency in training customers on software solutions to address key workflows and business processes.
• Ability to provide clear and effective phone support, assistance, and recommendations, fostering positive relationships with customers.
• Strong skills in conceptualization of patterns, modeling, and design, enabling efficient solution development.
• Advanced Excel skills, including the ability to use functions/formulas, format data (e.g., v-lookup, pivot tables), perform error-checking, and create properly formatted reports.

Responsibilities

• Manage end-to-end implementation projects for new customers, providing comprehensive guidance and support throughout the process, including data requirements gathering, technical platform configuration, administrator training, and all other defined implementation requirements
• Act as the primary technical point of contact for new customers deploying OpenGov or expanding their implementation, ensuring effective communication and smooth deployment
• Interact directly with government officials and staff on a daily basis, guiding them through the implementation process and empowering them to become successful administrators and advocates of OpenGov software solutions
• Understand customer requirements and pain points, collaborating with cross-functional teams to simplify, enhance, and automate existing processes, thereby improving customer workflows
• Develop expertise in governmental processes across multiple states to effectively address customer needs and provide tailored solutions
• Collaborate closely with the engagement and adoption team to ensure a consistent and successful customer experience, facilitating training for new customers
• Continually leverage and develop best practices for each data environment and customer vertical, driving implementation efficiencies for future projects
• Gather and communicate customer feedback and feature requests, contributing to key product discussions and ensuring OpenGov remains a preferred and indispensable solution
• Collaborate with internal departments at OpenGov to enhance delivery efficiency and effectiveness
• Serve as a trusted advisor to both customers and OpenGov team members, providing valuable insights and guidance based on expertise and experience

Skills

Data analysis

Advanced Excel

Customer training

Communication skills

Project management

Problem solving

Cross-functional collaboration

Public sector experience

Job description

OpenGov, a leader in AI and ERP solutions for local and state governments, seeks an Implementation Consultant to oversee end-to-end implementations and ensure maximum value for customers in Chicago, IL.

You will gather data requirements, configure the platform, train administrators, and collaborate with cross-functional teams while guiding government officials through the adoption of OpenGov software solutions. This role emphasizes customer success and delivery excellence.