SaaS Implementation Consultant — Onboarding & Adoption

adpinternalcareers; El Paso (TX); Sur place; USD 65 000 - 95 000; Plein temps

Résumé du poste

ADP is seeking an Implementation Consultant to lead client onboarding and implement the WorkMarket platform, partnering with clients to understand objectives, processes, and requirements. You will configure solutions, manage milestones, and deliver training to ensure a seamless implementation experience.

You will collaborate with Sales, Solutions Engineering, and Customer Experience teams to ensure alignment and successful outcomes, driving adoption and readiness for go-live while maintaining

Qualifications

• Experience leading SaaS implementations or onboarding projects.
• Strong project management and stakeholder coordination abilities.
• Ability to train clients and translate requirements into configurations.

Responsabilités

• Lead end-to-end implementations of ADP WorkMarket for new clients.
• Understand client objectives and operational requirements during onboarding.
• Collaborate with Sales, Solutions Engineering and Customer Experience teams.
• Translate requirements into platform configurations and plans.
• Design solutions and configurations leveraging product expertise.
• Deliver client training and best-practice guidance.
• Manage milestones and coordinate go-live activities.
• Drive client adoption and readiness for go-live.
• Build trusted client relationships via proactive communication.
• Identify challenges and develop effective solutions with stakeholders.
• Guide clients through go-live and transition to ongoing support.
• Maintain expertise in WorkMarket implementation methodologies.

Connaissances

SaaS implementations

Project management

Client onboarding

Bilingual English/Spanish

Stakeholder management

Training delivery

Description du poste

ADP is seeking an Implementation Consultant to lead client onboarding and implement the WorkMarket platform, partnering with clients to understand objectives, processes, and requirements. You will configure solutions, manage milestones, and deliver training to ensure a seamless implementation experience.

You will collaborate with Sales, Solutions Engineering, and Customer Experience teams to ensure alignment and successful outcomes, driving adoption and readiness for go-live while maintaining